Patient/Practice Management INBDE Cheat Sheet

Informed consent is based on the principle of ________.

autonomy

Active listening

repeating back what you hear, maintain good eye contact, ask questions

Rapport

mutual sense of trust and openness

Which of the three skills is a learned skill?

empathy

Empathy

the ability to understand and share the feelings of another

Open-ended questions

allow the patient to explain

Closed questions

elicit more specific information

Leading questions

direct the patient to respond a certain way (these should be avoided)

Which type of questions should be avoided?

leading questions

Probing

gathers additional information

Laundry list

the patient responds from a list of questions

Justifiable reasons to dismiss a patient

• failure to pay bills

• missed appointments

• inappropriate behavior

• treatment non-adherence

• office policy non-adherence

Actions the dentist must take before dismissal

• describe untreated conditions

• describe the consequences of leaving conditions untreated

• provide emergency care for up to 30 days

• transfer radiographs up patient request

First sign of discomfort during a dental procedure

eye twitching

Glutaraldehyde

high-level disinfectant, cold sterilant

Used to sanitize alginate impressions

sodium hypochlorite

Best for cleaning smooth surfaces

disinfectants with phenol

Type of sterilization for glass or metal objects

dry heat sterilization

Type of sterilization used for pre-packaged items that are heat and moisture-sensitive, like PSP plates

ethylene oxide

Correct order of donning (putting on)

1. hand hygiene

2. gown

3. mask

4. eye protection

5. gloves