P 1 and P2 quiz stuff

p1 ch1

Don’t critisize, condemn or complain

father forgets

p1 ch2

give honest and sincere apprecation

janitor

p1 ch3

arouse in the other person an eager want (talk about what other people want and how to get it)

radio station telling there regional people what they would gain out of doing something for them more efficently

p2 ch1

become genuinly interested in other people

fiddler who became big after learning peoples stories

p2 ch 2

smile

purdue comp sci person choosing a job because of the way their interviewers sounded on the phone

p2 ch3

name is most important

Jim farly becoming succesful with roosevelt bc he learned peoples names/stories

p2 ch4

be a good listener

telephone rep being offered a job at an org after listening to customers complaints

p2 ch5

talk in terms of other peoples interests

million dollar check, asked about it to a presiedent of a large corp, ended up getting way more than he asked for

p2 ch6

make the other person feel important

Mr. R getting gifted a car after appreciating one of his wifes relatives