Principles of Management Chapter 15

Most people from Western cultures tend to ________ when conveying bad news or negative feedback.

avoid eye contact

Who defines effective communication?

the receiver

A ________ is a person’s characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories.

linguistics style

When thieves use your name and good credit rating to get cash or buy things, they are engaging in

identity theft.

True or False: Noise is any disturbance that interferes with the transmission of a message, and it can occur in any medium.

True

Communication channels that develop outside the organizational structure and do not follow the chain of command are considered

informal.

What is a disadvantage to open-plan offices?

People may feel “on” all day.

________ is terminology that is specific to a particular profession or group. For example, statisticians talk about t-tests, chi-square tests, confidence intervals, and normal distributions.

Jargon

The source for crowdsourcing is most often

the Internet and social media.

Which of the following statements probably leads to defensive communication?

I’d like you to agree with me during the meeting so that we can overcome any challenges.

Gossip and rumor in an organization are part of the ________, which itself is a type of ________ communication channel.

grapevine; informal

Contrary to stereotypes, ________ has no impact on media richness preference.

age

The more management levels through which a message passes, the

more distorted the message may become.

Which term refers to the use of the Internet at work for personal use?

cyberloafing

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.

efficient

Communication is

the transfer of information and understanding from one person to another.

True or False: Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

True

________ is the process of translating a message into understandable symbols or language.

Encoding

Active ________ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing.

listening

True or False: Noise is any disturbance that interferes with the transmission of a message, and it can occur in any medium.

True

Channels of communication that follow the chain of command and are considered as official are ________ communication channels.

formal

________ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless. This state is natural because human beings simply cannot keep up with all the stimuli they receive.

Mindlessness

When someone restates in their own words the crux of what they heard, they are

paraphrasing.

Compared to women, men tend to

demonstrate their expertise.