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Chapter: 5
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goal
clarify what needs to be done, how, and by whom through one way communication
theory x
managers must use control systems to force employees to work
theory y
employees will act in the best interests of the organizations if managers support them
distributive justice
extent to which an organizational outcome are perceived to be fair
procedural justice
extent to which decision-making procedures used are perceived to fair
interactional justice
extent to which employees perceive that management us transparent and treats employees with respect and kindness
theory of operant conditioning
organisms approach stimuli that are reinforcing and avoid stimuli that are punishing