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Chapter: 5, 8, and 9
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goal
clarify what needs to be done, how, and by whom through one way communication (directive leadership)
theory x
managers must use control systems to force employees to work
theory y
employees will act in the best interests of the organizations if managers support them
distributive justice
extent to which an organizational outcome are perceived to be fair
procedural justice
extent to which decision-making procedures used are perceived to fair
interactional justice
extent to which employees perceive that management is transparent and treats employees with respect and kindness
theory of operant conditioning
organisms approach stimuli that are reinforcing and avoid stimuli that are punishing
House (1976)
charismatic leadership (charismatic, dominant, self-confident, desire to influence)
Burns (1978)
transformational leadership (care about others and doing what is right)
Bass (1985)
contemporary transformational leadership
idealized influence (charisma) (II)
act as role model, lead by example, inspire confidence, display engaging personality
inspirational motivation (IM)
communicate vision, inspire commitment,, set challenging goals and high performance standards
intellectual stimulation (IS)
challenging status quo, autonomy, and encouragment
individual consideration (IC)
support followers, listen to others, understand others, coaching/mentoring
social architect
leaders who use visions and goals to lead and set norms of organizational culture
motivation
is a function of a rational calculation (ability expectancy x instrumentality x reward valence = ?)
charismatic influence
idealized influence and inspirational motivation
authentic leadership
leaders characterized by genuineness, self-awareness, and morality
stress
the bodies’ reaction to a change that requires a physical, mental, or emotional adjustment or response
job demands
require sustained effort (associated with stress)
job resources (1)
achieve work goals - support from others
job resources (2)
reduce job demands - job control/autonomy
job resources (3)
stimulate growth and development - performance feedback
emotions
a relatively short, intense, feelings that result from an event
affective events
situations, objects, or events that trigger an emotion at work
affective reaction
workplace emotion
affect driven behaviors
immediate actions that result directly from affective reactions
judgement driven behaviors
actions that result from cognitive evaluative behavior
surface acting
creates higher levels of cognitive dissonance
cognitive dissonance
comes from a miss-match among emotions, attitudes, beliefs, and behaviors
deep acting
trying to experience required emotions
intrinsic motivation
motivation is internal to the task itself —> internal drive
extrinsic motivation
motivation is external to the task at hand —> external drive