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Flashcards from lecture notes
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What does 'mise en place' mean in a culinary context?
It has two meanings: (1) having everything in place before starting a recipe, and (2) ensuring everything is put back in its original place.
Define 'moment of truth' in the context of customer service.
The moment when an employee comes into contact with a guest, which can be either good or bad depending on the interaction.
Explain the 10-10-10 rule in customer service.
Make eye contact at 10 feet, or for 10 seconds, speak positively to the customer, and aim to know 10 people by name to build bonds.
What is aioli?
A garlic mayonnaise, usually homemade.
Describe foccacia.
An Italian flat bread leavened with yeast and flavored with olive oil and herbs.
What is a panini?
A sandwich that is grilled on both sides or cooked in a panini press.
Explain cross-contamination.
The process by which harmful micro-organisms are transferred from one surface or food to another.
What is a purchasing specification?
A detailed description of a food item that assists in purchasing food to control cost and quality.
What does FIFO stand for, and why is it important?
First In, First Out; it's a rotation system used to keep food fresh.
What is date marking, and why is it used?
Placing the name of the product and a use-by date on the label of cooked items to prevent foodborne illness.
Why is labeling important when transferring items from their original container?
To identify the item in the new package.
Describe a hotel pan and its uses.
A stainless steel rectangular pan (12x20x2) designed to rest in a steam table or rack, used to cook, drain, ice, store, or serve food.
What is a lexan?
A large plastic container used to store food.
What should you do and say when carrying a knife in the kitchen?
Point the tip of the knife downward, keep it close to your thigh, and loudly announce 'Sharp!'
What should you say when walking behind someone on the cooking line?
Announce loudly 'Behind you!'
Describe mortadella.
A light pink, smooth-textured Italian sausage containing pieces of fat, often served in slices.
What is a roulade?
A dish cooked or served in the form of a roll, typically made from a flat piece of meat spread with a soft filling and rolled up into a spiral.
Describe gnocchi.
Small dumplings or pasta made from potato, semolina, or flour, usually served with a sauce.
What is gremolata?
A dressing or garnish made with chopped parsley, garlic, and grated lemon zest, served as an accompaniment to meat or fish.
What is jus?
A thin gravy or sauce made from meat juices.