WIR 01 Lesson 4: Effective Conflict Resolution and Teamwork

CONFLICT RESOLUTION

is the process by which two or more parties engaged in a disagreement, dispute, or debate reach an agreement resolving it.

1. CLARIFY WHAT THE DISAGREEMENT IS • Clarifying involves getting to the heart of the conflict

II. ESTABLISH A COMMON GOAL FOR BOTH PARTIES

III. DISCUSS WAYS TO MEET THE COMMON GOAL

IV. DETERMINE THE BARRIERS TO THE COMMON GOAL

V. AGREE ON THE BEST WAY TO RESOLVE THE CONFLICT

VI. ACKNOWLEDGE THE AGREED UPON SOLUTION AND DETERMINE THE RESPONSIBILITIES EACH PARTY HAS IN THE RESOLUTION

Six Steps to the Conflict Resolution Process

INTERPERSONAL CONFLICT

COMMUNICATION PROBLEMS

GOSSIP

BULLYING

HARASSMENT

DISCRIMINATION

LOW MOTIVATION AND JOB SATISFACTION

PERFORMANCE ISSUES

POOR JOB FIT

COMMON ISSUES IN THE WORKPLACE