DECA - Business Administration Core

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Business ownership

The way a business is owned

Sole proprietorship

Owns and operates a business by oneself

Partnership

Owned and operated by two or more people and is jointly responsible for the business’ outcomes

Corporation

Operated by several people and owned by stockholders

Orient New Employees

(Providing an orientation is) a process that allows an organization to integrate a new employee and enable him/her to contribute to the team quickly.

Explain Factors that Influence Customer/Client/Business buying Behavior (SP)

Buying behavior explains the purchase decisions that consumers make on a daily basis. As a business function, this means understanding what consumers buy, why a consumer has decided to make that purchase, when the purchase was made and from what distribution channel and how often the product or service is used. Buying behavior can be influenced by a variety of internal and external factors including perception of brand, competition, society and consumer research.

Explain the Need for Innovation Skills (CS)

Innovation is necessary for an organization to continue to move forward in the marketplace and meet customer needs. Innovation includes the ability to think critically, be creative, an ability to solve problems, manage risk, conduct research, coordinate project management, use information technology as well as the basic tasks of reading, writing and mathematics.

Identify Desirable Personality Traits Important to Business (PQ)

Your personality is a set of characteristics that relate to a person's emotions, motivations, interpersonal interactions and attitudes. Highly desired personality traits most often include professionalism, being "high-energy", confidence, the ability to work independently and intellectual curiosity. (Emotional Intelligence)

Explain the Nature Of Operations (CS)

Operations include the activities involved in the daily functions of the business to generate revenue. (Operations)

Explain The Nature Effective Written Communication (CS)

(Written communication is the most common form of business communication and therefore) requires employees to write frequently and rapidly. (Written communications allow an employee to receive instructions or information upon which to base decision or take a specific action.) Effective communication should answer questions, be relevant, focus on the end user, be specific, include examples, be tactful and accurate.

Evaluate Quality and Source of Information (CS)

(Information is widely accessible in today's market so evaluation tools can be used to determine validity.) A reader should determine who the intended audience is, if the data provided is fact or opinion and if a credible author is attached to the information. Further, factual documents should be supported with evidence including primary and secondary information. Quality information should be timely. (Information Management)

Explain The Role of Finance In Business (CS)

to help capital move from investors to businesses. Businesses need finance to assist with operations. This is possible through financial markets and various investment vehicles including loans, and short and long term financing. Finance can also include roles in business development and corporate governance.

Analyze Employer Expectations In the Business Environment (PQ)

(When employed in an organization,) an employee should understand what management requires of him/her within his/her position, thus allowing an employee to meet and/or exceed those demands. (Professional Development)

Maintain Appropriate Personal Appearance (PQ)

Maintaining your personal appearance is necessary as employees represent the business in which he/she is employed. Personal appearance includes facial expressions, body language, as well as clothes and grooming. (Professional Development)

Discuss The Nature of Human Resources Management (CS)

(Human resource management is) a process of bringing people and organizations together so that the goals of each are met. This includes a focus on: results, helping employees develop his/her full potential; encouraging employees to give his/her best to the organization, building and maintaining positive relations between people working at various levels in the organization. (Human Resources Management)

Discuss The Nature of Customer Relationship (SP)

(The goal of customer relationship management (CRM) is) to maximize the value and effectiveness of all opportunities that businesses have to connect with customers; cultivate and maintain positive, profitable relationships with customers and develop individualized relationships with customers. Customer Relations)

Explain Marketing And Its Importance In a Global Economy (CS)

(Brands must use technology and communication to establish themselves in a variety of markets.) a tool that is used to persuade customers and must be employed in order for businesses to sell their products. (Marketing)

Describe the Concept of Insurance (CS)

(Insurance is) a promise of compensation for specific potential future losses in exchange for a periodic payment premium. This protects the financial standing of an individual or company in the case of unexpected loss.

Describe Health and Safety Regulations in Business (PQ)

(A business is responsible for protecting the safety, health and welfare of all employees. Therefore, a business must) create procedures to manage risks that could cause injury and/or damage to employees, property and the environment. (Operations)

Handle Difficult Customers (CS)

To handle these, first maintain control over your personal emotions and behavior by staying calm and listening closely to the customer. Acknowledge their concerns, maintain eye contact and demonstrate compassion for the situation. Try to solve the problem or identify someone who can act on the customer's behalf. Offer choices.

Explain The Role of Business in Society (CS)

To innovate and deliver products and services, to use resources efficiently so that the value is created and to conduct operations so that they are performed profitability and accepted by society.

Handle Telephone Class in A Businesslike Manner (CS)

A businesslike manner on the telephone includes a formal greeting, name of business and name of department or person answering the call. (Calls should be answered promptly, take messages as needed and use the hold button if needed.)

Explain the Role of Ethics in Human Resources Management (SP)

standards set by organization that help ensure that people are treated fairly and honestly. In human resources management this includes making decisions that promote workplace cohesion, establishing standards and procedures that assures in all situations that individuals are treated equally.

Distinguish Between Economic Goods and Services (CS)

A good is something that you can use or consume. You buy a good with the idea that you will use it, either just once or over and over again. A service is something that someone does for you, (like give you a haircut or fix you dinner. Another way to identify the difference is that) a good is tangible and a service is intangible.

Discuss Actions Employees Can Take to Achieve the Company’s Desired Results (SP)

One of the most important tasks an employees has is to work towards a company's goals in order to create a profit.

Identify Sources that provide Relevant, Valid Written Material (PQ)

When evaluating material, determine if content is fact, opinion or marketing information. If you are validating written material, ensure that you have cross-checked information that is provided by the source.

Describe the Nature of Legally Binding Contracts (SP)

A contract that is legally binding is considered valid and enforceable in a court of law. A contract is a clear outline of an agreement between at least two parties. (Business Law)

Explain the Types of Economic Systems (CS)

There are four types of economic systems commonly studied.

Traditional economy

Relies on custom and ritual to make its choices

Market economy

Relies on the consumption choice of consumers.

Command economy

Relies on the government making all choices for consumers.

Mixed economy

Relies on limited government involvement in a market based economy.

Describe the Nature of Budgets (SP)

A budget is an itemized forecast of an individual or company's income and expenses for a designated period of time. This allows the entity to evaluate how to use funds in fixed and discretionary categories as well as provides focus to achieve financial goals and avoid debt.

Explain the Nature of Project Management (SP)

(Project management is) using knowledge, skills and techniques to execute a temporary group activity designed to develop a product, service or outcome both effectively and efficiently.

Five Steps of The Nature of Project Management

(There are five processes needed in project management:) initiating, planning, executing, monitoring and controlling and closing.

Discuss The Nature of Information Management (CS)

Information management is the process of collecting and analyzing data that can be used in the strategic decision making process for a business. This can support a variety of business functions including developing customer databases, managing electronic purchasing decisions and monitoring competitor information.

Demonstrate Ethical Work Habits (PQ)

(To exhibit ethical work habits,) an employee will be punctual, flexible, creative, attentive, complete objectives on time, (deliver quality products, face challenges in a positive manner, manage their time, show respect by interacting in a positive manner with co-workers, and demonstrate leadership by solving problems, resolving conflicts effectively and encouraging mentorship. Emotional Intelligence)

Exhibit Cultural Sensitivity (CS)

(A cultural sensitive employee will value diversity, be) willing to adapt communication and behavior to be compatible with another's cultural norms and be willing to learn traditions and characteristics of other cultures. (Emotional Intelligence)

Explain the Nature of Positive Customer Relations (CS)

(Customers are the life of any business; any interaction should be positive, courteous, and respectful.) Positive customer relations can include showing appreciation, delivering timely service, training employees effectively to interact with clients, and appeasing any concerns brought forward.

Explain the Concept of Management (CS)

Management is the coordination of activities a business uses to achieve results. This includes both marketing and innovations. (Strategic Management)

Discuss The Nature of Law and Sources of Law in the US (SP)

(Law is created at the local (city, town, county), state and federal level by the legislative branch.) Elected representatives write and approve legislation and government agencies execute laws by writing regulations. (Business Law)