HW: Flashcards on Personal Qualities and Characteristics of Healthcare Workers

Empath

The ability to understand and share the feelings of another.

Dependability

Being reliable and trustworthy in performing duties.

Discretion

The quality of being careful about what one says or does, especially regarding confidentiality.

Responsibility

The obligation to perform tasks and duties to the best of one's ability.

Competence

Having the necessary ability, knowledge, or skill to do something successfully.

Acceptance of Criticism

The willingness to accept feedback and use it for improvement.

Enthusiasm

A strong excitement or eagerness to engage in work.

Patience

The capacity to accept or tolerate delay, trouble, or suffering without getting angry.

Honesty

Being truthful and transparent in communication and actions.

Willingness to Learn

An openness to acquiring new skills and knowledge.

Tact

The ability to say the right thing at the right time without offending others.

Self-motivation

The ability to motivate oneself to take action and achieve goals.

Five factors that contribute to good health:

Balanced diet
Regular exercise
Adequate sleep
Stress management
Avoiding harmful substances (like tobacco, excessive alcohol)

Three basic rules regarding shoes in a health career:

Shoes should be closed-toe for safety.
Non-slip soles are essential to prevent falls.
Shoes should be comfortable for long hours of standing.

Importance of keeping long hair pinned back:

Prevents hair from coming into contact with patients or sterile equipment, reducing infection risk.

Jewelry that can be worn on a uniform

Simple stud earrings and a wristwatch, avoiding dangling jewelry that can pose safety risks.

Four factors to avoid interfering with communication

Distractions (like noise, interruptions)
Language barriers
Emotional state of the patient
Cultural differences

Issue with interrupting a patient

It can lead to misunderstandings and make the patient feel undervalued or anxious.

Four types of nonverbal communication in healthcare:

Facial expressions
Body language
Eye contact
Gestures

Four ways to improve communication with visually impaired individuals

Use clear and descriptive language.
Speak directly to the person, not through a companion.
Offer assistance without assuming it is needed.
Use touch to guide or indicate directions.

Three common communication barriers

Language differences
Hearing impairments
Emotional distress

Handling a patient refusing to remove a religious neck chain

Respect the patient's beliefs, discuss the importance of safety, and seek a compromise or alternative solution