The importance of effective communication
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6 Terms
Empower (2)
Ensures users fully understand information so they can make informed decisions
Supports the care values of independence and encouraging decision making
Reassurance (3)
Supports the care values of individuality and dignity
Using active listening skills
Showing empathy
Feel respected (3)
Support the values of respect, dignity, rights and partnership
Paying attention
Being empathetic
Feel valued (4)
Support inviduality, choice and independence
Listening
Maintaining eye contact
Adapting communication to suit their needs
How to help meet service users’ needs (3)
Use a range of communication skills
Be willing to adapt these skills
Take time to understand the service user’s preferred way of communicating
Impact of poor comunication
Misunderstanding
Errors or danger to health
Doesn’t have time to take it all in
Distress or upset
