Basic Keeper Technology Exam 1

What is the difference between a profit and non-profit organization

Non profit = surplus $ go to self preservation, expansion, or plans

Profit = surplus $ back to shareholders

what % of zoos are non-profit?

57%

What tax code is designated for non profit?

501(c)(3)

What % of AZA zoos are profit organizations?

11%

What % of AZA zoos are governmental?

35%

What are some examples of cooperation?

-thinking win-win
-speaking the truth
-being accountable
-being self aware and aware of others
-learning from conflict

Before you can demonstrate execution of skills, what do you need to know first?

PROCEDURES

true/false: you should communicate with everyone in the same manner

false

Which of the following is correct?

1. observation + awareness = perception

2. awareness + perception = observation

3. perception + observation = awareness

3. perception + observation = awareness

Observation is influenced by what?

perception

What three things should zookeepers observe?

-animals
-environment
-people

True/false: perception cannot be influenced

false

What three ways can we improve observation?

- be present
- be non-judgemental
- treat every situation as a new situation

What are some examples of initiative?

-self directed
- interested in learning more
- taking on extra tasks

Which of the following is an example of good enthusiasm/attitude (according to the power points)?

A: being self directed

B: Respecting others

C: Speaking the truth

D: Learning from conflict

B: Respecting others

What Zoo position manages the system as a whole and performs tasks such as budgeting, organizing and planning?

Director

What 3 types of duties do curators have?

managerial, technical, and operational

What zoo position oversees keepers, cleaning exhibits, and feeding?

animal care supervisor

What is the general hierarchy of a large zoos organizational structure?

Executive group > sub executive group > administrative group > scientific group > operational group

True/False: Majority of zoos are large.

False

What is the role of a zoological society?

assist the zoo by raising funds, purchasing animals, funding departments, and conducting programs

Who do the zoo animals belong to?

tax payers/institution

What are the tasks of the developmental department in zoos?

fundraising activities

What are the tasks of the public relations department in zoos?

builds bridge between zoo/aquarium and the news media

What are the tasks of the marketing department in zoos?

supporting advertising sales and corporate sponsorship

What is the difference between information and communication?

Information is a one-sided message

communication involves an exchange of ideas

What are some guidelines for good communication?

o Clarify ideas before communicating
o Determine the true purpose of the communication
o Consider the entire physical and human setting whenever you communicate
o Consult with others in planning communications
o Be mindful of the overtones, as well as basic content of message
o Convey something of help or value to the listener
o Follow up on communications
o Communicate for the present, as well as the future
o Actions should support communication
o Be a good listener

What are the two Major factors that affect keepers and communication?

1: The policy of the zoo and the administrative staff providing means for communication

2: Keeper attitude

What is the single most effective means of communication in zoos?

making entries in zoo records

True/false: You should be friends with everyone in your workplace?

false

What is a zoonotic disease?

Any illness that passes from animal to human

True/false: Zoo food and human food can be placed in the same fridge.

false

Match the terms Cleaning, Sanitizing, and Disinfecting to the phrases below:

1: application of chemical to enhance cleaning and kill bacteria

2: application of specialized chemical to kill 100% of bacteria, virus, fungi, and other microorganisms

3: physically removing unwanted material

1: sanitizing

2: disinfecting

3: cleaning

true/false: Personal protective equipment is a last resort because of greater risk of error

true

What are the three times when keepers are most prone to injury?

1: Exhibit entry, and morning cleaning

2: Keeper talks, or tours behind the scenes

3: Securing animals in off-display holding at night

Verification of animal security means keeper will do what two things?

1: visually verify number of animals in holding space

2: Physically, place hands on unlocking device and test it

What are the 4 basic types of emergency?

-Fire
-Weather or environment emergency
-Injury to staff or visitor
-Animal escape

AZA states that perimeter fencing must be at least how high?

8 feet

What does the institutional crisis response plan acronym SPIDER stand for?

S = setting goals

P = planning (identify all resources)

I = implementation (role clarification)

D = documentation

E = evaluation

R = readjustment

What is a table top drill?

detailed, planning exercise in which all appropriate personnel walk-through the crisis response plan and insure roles, and responsibilities for the plan

True/false: Animals generally run along fences?

true

What des the typical zoo day start with?

Communications meeting reviewing keeper reports and related topics

What is your first duty upon arriving to your work area?

checking keeper notes and whiteboards

True/false: it is ok to place weighted objects on top of animal enclosure?

false

What task do you perform after you have checked to make sure the animals are secure and healthy?

cleaning

Where should you not place food/water bowls in an enclosure?

underneath perching areas for animals because of poop

True/False: Using more of a chemical than required improves its effectiveness.

false

true/false: new food/supplements should never be placed on old

true

You should ______ clean wherever possible.

A: wet

B: spot

C: dry

D: over

C: dry

In exhibit maintenance, what is the most commonly used tool?

push broom

What tool should you use to remove water from a surface?

squeegee

What tool is used to move bedding?

pitch fork

What type of hose nozzle is the most resilient?

Twist nozzle (fewest working parts)

What does a hydrometer do?

measures specific gravity of water (water salinity in marine environment)

What is the most important emergency communication equipment.

the radio

If you feel sick before lab what should you do?

Call the sick lie

What is the most common illness to befall keepers?

dehydration

Who should all head injuries be reported to?

Zoo staff and they report them to SFPD

If you get an animal bite, scratch, or cut what should you do?

Go to office and report incident > clean w/ soap and water > if serious it will be reported to SFPD

What should you do if you burn yourself?

proceed to nearest water source and apply for 15 minutes > alert ZM > if severe don't apply ice, touch, or remove anything stuck to it

What should you do if you have an eye injury?

Proceed to closest eye wash station (work room or Clinical Diagnostic Room) > flush for 15 mins > punctures treated by EMS

In what 2 locations are the first aid kits?

-primary location in Zoo Office

-work room (emergencies only)

True/false: You should ALWAYS notify zoo manager and fill out an incident report when you injure yourself.

true

When the whole bridge is wet, where do you place wet floor signs?

at both entrances

How should you move when carrying heavy objects?

carefully and deliberately

True/false: Zoo staff must check use of power tools before use?

True

Where are the SDS located?

Main office

work room

keeper breakroom

Where are fire extinguishers located?

in all buildings

Once an emergency call has been made what should you do over the radio?

There must be radio silence until there is an "ALL CLEAR"

If there is a human emergency, what do you do and who do you call?

Call ZM > identify you, location, and describe emergency > wait for staff

True/False: You should secure area and move towards a human emergency call when you are on tour/education program?

False: avoid the area and remain calm

What's the order of people/animals in which you should prioritize safety?

public > keeper/staff > animal

What factors determine the response of an animal escape?

-"level" of the animal

-Location of the animal

-Is public involved

Which animals are considered level 1?

-All primates (not lemurs)
-caracal
-otters
-guanaco
-muntjac
-pigs
-gators
-grey crowned crane
-all venomous reps

Which animals are considered level 2?

-tree kangaroo
-armadillo
-key deer
-sandhill crane
-lemur
-emu
-kookaburra
-red billed hornbill
-turaco
-guam rail
-FL grasshopper sparrow
-eagle & owls
-parrots
-FL aviary birds

Which animals are considered level 3?

-beach mouse
-all turtles/tortoises
-all non venemous snakes/lizards
-juvenile crocodilians
-all amphibians
-all non feeder inverts

What should you do if you witness an animal escape?

call ZM > identify you, animal, location, and direction animal headed in, and description of emergency > stay safe dist. away > await further instructions

When you are on tour/education program what should you do during an animal escape?

Level 1 = secure your habitat and escort guests to nearest safe area

level 2 or below = secure enclosure & stay safe distance away

Staff members must be present for what level animal escapes?

1 & 2

If you are sick what animals should you not work around?

primates and young birds

True/false: If you have sick animals at home you should not with similar animals @ zoo.

true

If you find a lock that is unsecured what should you do?

report to ZM or instructor

True/false: it is ok to dummy lock a lock if you are in a rush and will be right back.

FALSE

true/false: it is ok to lean or leave tools on a barrier.

false

What is a double enclosure?

Two keepers are required (one cleans and the other keeps guard)

True/false: you will be handling venomous reptiles alone when you are in your senior runs.

false: a ZM or instructor must always be present

Which animal enclosures cannot be entered under any circumstances?

-caracal
-capuchin
-gibbon
-pigs
-alligator (only with staff)

What 3 things happen during a shelter in place procedure?

-All exterior doors/gates will be closed and locked

-All staff & students head to safe areas in zoo

-No one leaves until incident manager gives permission

What are the 5 safe areas in the SFTZ

1: Office conference room

2: brown classroom

3: Amphitheatre

4: Education building (keepers/staff)

5: Herp house (keepers/staff)

What should you do when there is an accident involving hazardous materials?

alert staff > protect breathing, stay indoors, or evacuate > if on tour await instructions

What is the difference between the two venomous alarms?

- Herp house: repeated alarm blasts

-Education building: constant alarm

If you are present for a venomous bite incident and the reptile is not confined and victim is not safe distance away what should you do?

set off venemous alarm > notify ZM > leave with or without victim if able

If you are present for a venomous bite incident and the reptile is not confined and victim is safe distance away what should you do?

venomous alarm > notify ZM > escort victim out and lay down > remove tight things near bite > keep bite below heart level > monitor victim

When there is lightning on campus grounds what should you do?

secure animal enclosures and move into safe buildings alerting guests on the way

What should you do during a tornado watch?

nothing unless lightning is seen

what should you do during a tornado warning?

immediately seek shelter in a safe place

How do you prepare the zoo for a hurricane?

-birds and squirrel monkeys in wire enclosures/air kennels, etc.

- mammals into shift/night boxes

- if 74+ mph winds all venomous secured

-secure loose tools/equipment

What should you do if a fire breaks out?

pull nearest fire alarm and assemble in grassy area

What does the acronym GRATE stand for?

Gender, Race, Age, Top to Bottom physical appearance, Everything else

What should you do if there is a lost child?

-monitor front gate

-staff searches last known location

-if you made call stay put with parent/guardian

-if child appears with unknown person use GRATE and document condition of child and try to keep adult from leaving (get license plate and vehicle make/model)