Chapter 1 MGMT

3 key levels of analysis in organizational behavior

individual, group, and organization

ob disciplines

psychology, sociology, economics, political science

2 main outcomes ob is interested in

-work attitudes (job satisfaction, organizational commitment)

-workplace behaviors (customer service and counterproductive work behaviors)

3 levels why OB matters

1. about things i care about

2. employers care about topics

3. organizations are about understanding people

top 5 skills companies look for in candidates

1. problem solving skills

2. ability to work in a team

3. strong work ethic

4. analytical skills

5. communication skills

successful organizations have these in common

1. employment security

2. selective hiring

3. self-managed teams

4. decentralized

5. paying well

6. training employees

7. reducing statues differences

8. sharing information

healthier and more effective organizations focus on

1. role clarity

2. information sharing

3. performance feedback

percentage of employees who agree that their org’s performance management approach motivates them to do their best work

20%

“triple bottom line” approach

people

profit

planet

ob toolbox purpose

create something useful now for you to use through your career

tom peters’ recommendation regarding individuals

think of themselves as a brand to be managed

how to keep skills fresh

consider revolutionizing your portfolio of skills at least every six years

importance of embracing ambiguity

only certainty in life is that things will change

how to sell oneself

underpromising and overdelivering

caguya collection

• banned all single use plastics from properties

• caguya innovation contest

  • created to tap into collective knowledge of their staff

• nat geo world legacy award in earth changers