Managing Organizational Behavior

Flashcards covering key concepts related to managing organizational behavior.

Organizational Culture

Drives organization and shapes interaction; it is 'the way we do business'.

Organizational Climate

Emotional expectations of manager and staff; can be formal or relaxed.

Planned Change

Follows a specific process like APIE and considers personal impact of change.

Manager's Role in Change

Facilitates change, identifies consequences, creates trust, and builds collaboration.

Factors Influencing Performance

Includes attitude, personality, motivation, perception, learning styles, diversity, and group dynamics.

Formal Groups

Created to accomplish organizational goals, like task forces and committees.

Informal Groups

Evolve naturally through social interactions to satisfy personal needs.

Group Development Stages

Forming, Storming, Norming, Performing, Re-forming/adjourning.

Team

A primary work unit in the organization with common goals that enhances productivity.

Manager as Coach

Assumes role supporting teams to improve productivity, quality, and performance.