Texas Roadhouse Server Test

What is the Texas Roadhouse story?

Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary margaritas

What does GROW stand for?

guest right of way

What is the first time guest program?

Identifying and WOWing guests who have never eaten at Texas Roadhouse

Define the term "86"

An item is no longer available

Define the term "pocket check"

An order taken that has not been placed into the POS and forgotten.

What is an example of "full hands in, full hands out"

Taking dirty dishes back to dish area

Define the term "flagging"

Placing a bev nap in front of a guest to show they have been greeted

What is an example of running side work

Refilling Ice, Making Tea, Running plates to dining room

Why is "pre-bussing" so important?

All of the above

What are the main categories of salesmanship?

Suggestive selling, upselling and sharing

Telling the guest your favorite item is an example of:

suggestive selling

What is not an example of upselling?

refilling drinks

Why is the pivot point system used?

It prevents auctioning food, helps food runners, assists the kitchen and makes splitting checks easier

Which items are needed to checkout?

A sales report with the required signatures, all credit card receipts, and cash due or Cashlink shift report.

When clocking out, what percentage of tips should be claimed?

100%

What is the greet time for a table?

15-45 seconds

What is the proper delivery time for drinks?

2-3 minutes

Deliver appetizers within:

6-8 minutes

Salads are delivered within

5 minutes

Entrees are delivered within:

12-15 minutes

Visiting a table within 2 minutes/ 2 bites after food is delivered is known as:

check back

When taking children's orders, always ask:

If the adults would like the children's food to come out first

What is a great way to build regulars?

Attend to needs throughout their meal, be genuine and show appreciation and invite them back to see you

What should a Server with Heart always do when greeting a table?

Make eye contact, smile, and introduce yourself

What should a Server with Heart do when delivering drinks?

Use the drink name when giving it to a guest and ask if they would like a straw

What is the best way to connect with your guests?

Engage in real conversations and make a connection with guests

What is a menu tour?

Walking guest through each part of the menu while telling the story.

When delivering items to the table, you should always _____ and _____.

Deliver with pivot points and identify the items to a guest.

Before entrees arrive when are drinks auto refilled?

When the glass is half full

Why are tray jacks important when delivering food/ drinks to guests?

Allow for safety and sanitation when delivering food/drinks

What is the proper response when you are delivering food in a section that isn't yours and a guest requests and item?

Accommodate the guest's needs as if it was your own table.

If a guest tells you their meal is not satisfactory, what is the proper response?

Apologize to the guest and ask how you can correct the situation, offer and upcook, recook, or a different menu item, and notify a manager.

When do you start asking a guest if they'd like a refill?

After glass is empty

What does it mean to be "check ready?"

Having an updated/ split check

When dropping the check, what should be the focus?

Dropping the check at the appropriate time and never rushing the guest

Sharing store specials and upcoming events at the end of guests' visit is a great way to get them to return

True

What are the characteristics in the Engage?

Knowledgeable, passionate, care/concern

What are the 3 characteristics in the Thank You?

Genuine, Memorable, Grateful

Card everyone who looks under the age?

30

What are acceptable forms of ID?

Driver's License, Passport, State Issued ID, Military ID

What information do you look for when checking an ID?

Expiration date, photo, birth date, condition of ID

What is a visible sign of intoxication?

Slurred speech and mood swings

What is SIR?

Size, Interview, Rate

Who should be notified if a guest has had too much to drink?

manager

What are the consequences of serving a minor?

Suspension, loss of job, fine

What are NOT the flavors of our margaritas?

Pomegranate, pineapple

What 3 tequilas go into the Legend Margarita?

Patron Silver, Patron Anejo, Patron Reposado

What should always be asked when a guest orders a margarita?

ID, upsell option, flavor, salt or sugar, and rocks or frozen

What question should always be asked if a guest orders a bottled beer?

"Would you like a frosted mug?"

How many ounces is a duke?

22 oz

Which wines are not offered at Texas Roadhouse?

Red Blend, Shiraz, White Blend

White wine is served _____ and is best paired with _____.

Chilled; white meat

Red wine is served _____ and is best paired with _____.

Room temp; red meat

How can a bar drink be upsold?

Offer premium liquor

If a guest orders a Vodka Tonic, what is an upsell option?

Titos

If a guest orders a Rum and diet, what is an up sell option?

Captain Morgan

If a guest orders a Gin and Tonic, what is an upsell option?

Bombay Sapphire

If a guest orders a Whiskey and Coke, what is not an upsell option?

Bacardi

What is the maximum amount of liquor allowed in any TXRH drink?

2 oz

"Straight up" means a guest wants their drink without _____. "On the rocks" means a guest wants a drink with ____.

Ice

What is a "tall?"

Served in a pint glass

What ingredients are in the Bulk Rocks mix?

Tequila, margarita sour, water

Guests may order two kickers with their margarita.

False

What is a margarita kicker?

A margarita enhancer

What can be done while waiting on bar drinks?

Run food, get bread for the bar, check on tables.

What are the lemonade flavor options?

Red Raspberry, Blue Crush, Wild Strawberry.

A guest can have an alcohol-free drink in any Bar glass they choose.

Fakse

Alcohol-free drinks can only be served in which glasses?

Coke glass, kids cup

Who would be asked if there are questions about drink garnish?

Bartender

Which liquors are used in the Strawberry Daiquiri?

Cruzan Strawberry Rum

Pinnacle Whipped Cream Vodka

Which liquors are used in the Pina Colada?

malibu, pinnacle whipped cream vodka

Which kind of kickers do we offer?

Patron, 1800

Which are the correct liquors for Kenny's Cooler?

Coconut Rum and Peach Schnapps.

What is the garnish for red sangria/sangria margaritas?

Lime wedge, orange, cherry

How many pumps of flavoring do lemonade/tea for an adult/kids drink?

2,1

In what order do you put the ice/flavor pump?

Pump after beverage

An Island Kicker is an enhancer for Kenny's Cooler.

True

What ingredients are in an island kicker?

Blue Chair Bay Coconut Rum and DeKuyper Peachtree Schnapps