220-1101 Trouble shooting Process

First step

Identify the problem

- gather information from users, perform backups

- inquire regarding environmental or infrastructure changes

Second Step

Establish a theory of probable cause (question the Obvious)

- If necessary, conduct research

Third Step

Test the theory to determine the cause

- Once the theory is confirmed, determine the next steps to resolve the problem

- If not confirmed establish a new theory or escalate

Fourth Step

Establish a plan of action to resolve the problem and implement the solution

-refer to vendors instructions for guidance

Fifth Step

Verify full system functionality and, if applicable, implement preventive measures

Sixth Step

Document the findings, actions, and outcomes