Lecture on Electronic Commerce and Mobile Computing

This set of flashcards covers critical terminology and concepts related to electronic commerce, mobile computing, and supply chain management, based on the provided lecture notes.

Business-to-Consumer (B2C) Electronic Commerce

The direct sale of products and services through electronic storefronts or malls to end customers.

E-Tailing

The online retailing of goods and services conducted through electronic storefronts.

Electronic Storefront

A single company's website where customers can place orders.

Electronic Mall

A collection of individual shops grouped under a single Internet address for one-stop shopping.

Channel Conflict

A situation where companies face disputes with distributors over direct online sales.

Order Fulfillment

The process of delivering purchased items to customers.

Multichannelling

Offering products through both online and offline sales channels.

Showrooming

The practice of examining a product in-store and then purchasing it online.

Business-to-Business (B2B) Electronic Commerce

E-commerce transactions between businesses.

Sell-Side Marketplaces

Platforms where organizations sell products or services to other organizations.

Buy-Side Marketplaces

Models where organizations procure products or services from other organizations electronically.

Reverse Auction

A procurement method in which buyers bid to receive goods or services at a lower price.

Electronic Exchanges

Independently owned online platforms connecting many sellers with many buyers.

Microwave Transmission

A wireless method requiring line-of-sight that transmits data over short distances.

Global Positioning System (GPS)

A satellite-based navigation system that allows users to determine their location on Earth.

Internet over Satellite (IoS)

Internet connectivity provided via satellites when other installations are not feasible.

Radio Transmission

Wireless communication method using radio waves to send data.

Ultra-Wideband (UWB)

A high-speed wireless technology capable of transmitting data over 100 Mbps.

Near-Field Communications (NFC)

A short-range communication technology for embedded mobile devices.

Wireless Fidelity (Wi-Fi)

A medium-range wireless local area network technology.

Wi-Fi Direct

Technology enabling peer-to-peer wireless communication without an access point.

MiFi

A portable device enabling a Wi-Fi hotspot using a cellular network.

Super Wi-Fi

A proposed wireless network solution for long-distance Internet access.

Sales Force Automation (SFA)

CRM component that automates sales transaction processes.

On-Demand CRM Systems

A CRM solution hosted by an external vendor.

Mobile CRM System

An interactive system facilitating mobile-based customer relationship management.

Supply Chain Management (SCM)

Management of the flow of goods and services in a supply chain.

Upstream

The part of supply chains focused on sourcing or procurement.

Internal Processes

Activities related to packaging, assembly, or manufacturing within a supply chain.

Downstream

The phase involving distribution through external distributors.

Push Model

A SCM strategy where production is based on forecasted customer demand.

Pull Model

A SCM strategy where production starts with actual customer orders.

Electronic Data Interchange (EDI)

Standardized method for exchanging routine documents electronically.

Extranets

Networks connecting business partners over the Internet for collaboration.

Procurement Portals

Portals that automate purchasing business processes between buyers and suppliers.

Distribution Portals

Portals automating the selling processes from suppliers to buyers.

Business Intelligence (BI)

Applications and technologies for analyzing data to improve business decision-making.

Structured Decisions

Routine decisions with established guidelines and processes for execution.

Operational Control

Efficiently and effectively executing specific tasks.

Management Control

Resource management to achieve organizational goals efficiently.

Strategic Planning

Setting long-range goals and policies for growth and resource allocation.

Cybermall

An online shopping platform hosting various vendors.

Cost Reduction

Lowering expenses associated with delivering services online.

Inventory Control

Managing stock levels to meet customer demand efficiently.

Customer Relationship Management (CRM)

Strategies and technologies for managing a company’s interactions with customers.

Streaming Multimedia

Transmission of video and audio content over the internet.

High Bandwidth

Data transmission capacity of a network enabling the transfer of large amounts.

Hotspot

A specific area that offers wireless internet access.

Data Entry Errors

Mistakes arising from manual input of information into systems.

Mathematical Technique

A systematic approach for analyzing numbers to make forecasts.

Supply Chain Collaboration

Working together among businesses to improve efficiency and flow.

B2B Models

Frameworks for transactions between business entities.

Catalogues

Listings of products and services provided by businesses.

Digital Radio

Radio service transmitted via satellite providing high quality sound.

Communication Standard

Agreed-upon specifications for transmitting data.

Bid Process

The competitive solicitation of offers from suppliers.

Service Automation

Using technology to manage customer service operations.

Positioning System

Technology enabling location tracking using satellite signals.

Multi-Vendor Exchange

An e-commerce platform connecting various sellers and buyers.

Long-Distance Connection

Technology enabling communication over extended distances.

Wireless Network Adapters

Devices allowing computers to connect to wireless networks.

Market Competition

The rivalry among sellers to attract buyers.

Standard Solutions

Predefined answers to common problems.

Consumer Demand Forecasts

Predictions about the future needs of customers.

Call Management System

Software for tracking and managing communication with clients.

Data Integration

Combining data from multiple sources into a unified view.

Operational Processes

Routine tasks necessary for running a business successfully.

Wireless Data Transmission

Sending information without physical connections.

Cellular Network Coverage

Geographic areas where mobile services are available.

E-Procurement

Using electronic systems to purchase goods and services.

Third-Party Websites

External platforms used for transactions between companies.

Automated Forecasting

Using technology to predict future sales and trends.

Public Exchanges

Open marketplaces available for any business to use.