Ethics, Attitude and Public Service 07– Vocabulary Flashcards

Vocabulary flashcards covering key concepts, terms, and models from the lecture notes on ethics, attitude, and public service.

crisis of conscience

A dilemma where you must choose between an ethically correct action and one that may spare you embarrassment or personal loss.

stakeholders

People or groups with an interest in or affected by a decision (e.g., girls, villagers, elders, officers, law enforcement, NGOs).

ethical dilemma

A situation in which there are morally conflicting choices, requiring a tough decision.

integrity

Adherence to moral and ethical principles; consistency between values and actions; non-discrimination.

gender equality

Equal rights, opportunities, and treatment for all genders.

democracy vs morality

A dilemma where majority wishes may clash with ethical principles, requiring upholding morality over pure democratic preference.

hotlines

Confidential or toll-free numbers and channels for reporting abuse or seeking help.

CCTV

Closed-circuit television used for surveillance to enhance safety and deter crime.

victim support mechanisms

Systems and processes (counseling, legal aid, financial assistance) to assist victims of abuse or violence.

community policing

A policing approach that involves local communities in safety, monitoring, and problem-solving.

empowerment of women

Efforts to increase women’s social, educational, economic, and political power.

belief

A cognitive conviction or opinion about something.

value

A core principle that guides behavior, shaped by beliefs.

attitude

An evaluative mindset toward people, ideas, or situations; can be positive, negative, or neutral.

ABC model

Model of attitude comprising Cognitive (beliefs), Affective (feelings), and Behavioral (intended actions) components.

cognitive component

Beliefs or thoughts about an object or issue.

affective component

Feelings or emotions toward an object or issue.

behavioral component

Intended or actual actions toward an object or situation.

positive attitude

An optimistic, proactive mindset that facilitates goal achievement and resilience.

negative attitude

A pessimistic or restrictive mindset that can hinder progress and increase stress.

neutral attitude

Indifference; neither strongly positive nor negative.

moral attitude

Attitude grounded in ethical principles guiding behavior.

social influence

How people change their thoughts, feelings, or actions due to others or social context.

conformity

Adjusting behavior to align with group norms to fit in.

compliance

Changing behavior in response to a direct request or instruction.

social pressure

Influence exerted by others to conform to expectations.

social comparison

Evaluating oneself by comparing with others to judge opinions or abilities.

door-in-the-face technique

Persuasion strategy: start with a large request likely to be refused, then ask for a smaller one.

foot-in-the-door technique

Persuasion strategy: begin with a small request to increase the likelihood of a larger subsequent compliance.

ethos

Appeal to credibility and ethics in persuasion.

pathos

Appeal to emotions in persuasion.

logos

Appeal to logic and reason in persuasion.

democratic attitude

An open, inclusive stance: inclusivity, active listening, collaboration, and public participation.

bureaucratic attitude

A rules-based, procedure-focused stance that emphasizes consistency and formal processes.

positive political attitude

Proactive engagement with democratic processes, transparency, and public welfare.

negative political attitude

Cynicism or obstructionism toward political processes or reforms.

capacity building

Systematic development of skills and competencies (often in public service) to improve effectiveness.

self-reflection

Deliberate examination of one’s values, actions, and motivations to improve behavior.

empathy

The ability to understand and share the feelings of others; essential for ethical conduct.

values

Core beliefs that guide behavior and judgments.