Types of communication:

What are the 3 components of communication (GIVE, GET, WAY)

• sender = gives message

• recipient = gets it (message)

• Transaction (how/where its sent)

What’s the difference between Verbal vs non verbal ( words vs body)

• verbal = words, tone and pace

• Non verbal = body language and cues

What is the NMC Code: section 7 (the clear code)

Is a rule that stays nurses must communicate clearly and check understanding

What does NMC code sect 7.2 require you to do if a pateint has specific language needs (help them speak)

You must provide assistance (translators/ tools) to help patients express their needs

How does the NMC Code NICE 7.4 instruct nurses to minimise mistakes during communication?

By ensuring you check understanding regularly to stop mistakes or confusion. Ensures patient has decoded ur message correctly

What’s the primary goal of Therapeutic commujcation in a nursing context?

To create a therapeutic relationship that enhances the pateints physical and emotional wellbeing

How does Active listening (eyes, ears, heart) differ from just hearing a patient?

It’s fully engaging, focusing your observation and intentionally listening (not just hearing). Shows the patient that you’re truly present

Which model describes communication as a linear, one way process where a sender intentionally transmits a message?

The transmission model (Ellis & McClintock). Describes poor communication where feedback is ignored

whats the difference between encoding and decoding

• encoding = turning thoughts into a message

• Decoding= turning a received message back into thoughts

In the interaction model, what specific element makes communication a 2 way process?

Feedback. Is the response sent back to the sender to confirm that the message was received

According to the transaction model, what are we stimultaneously doing during an interaction?

Being senders and receivers. We build social realties and relationships through this constant exchange

why are open ended questions proffered during a patient assessment?

It encourages the patient to share more detail and express concerns that a yes/ no question would miss

Why is cultural sensitive in the NMC Code 7.3 important for communication?

To better understand and respond to personal health needs in a way that respects the patients background

What’s the purpose of affirming a pateints feelings?

Validates their experience, builds trust without lacing blame, which is essential for a therapeutic bond

Why must a nurse be a skilled communicator when facilitating a correct assessment

Because if a pateint can’t accurately share their symptoms, the nurse may reach the wrong clinical conclusion

Give 3 examples of written communication that you’ll use as a student nurse

Clinical documentation, pateint notes and academic writing (essays)