D406 - DECK 1

Health literacy

The ability to access, understand, and use health information

Personal health literacy

Individual ability to find and use health information

Organizational health literacy

How systems make healthcare easy to access and understand

Digital health literacy

Using electronic sources for health information

Health numeracy

Understanding numbers in healthcare decisions

Health equity

Fair opportunity for all to achieve health

Health disparities

Differences in health outcomes among groups

Social determinants of health

Non-medical factors affecting health outcomes

Plain language

Using simple, clear communication

Teach-back method

Patient repeats information to confirm understanding

Cultural competence

Adapting care to different cultural needs

Cultural humility

Self-awareness of biases and openness to others

CLAS standards

Culturally appropriate healthcare guidelines

Empowerment

Helping clients take control of their care

Non-labeling

Avoiding assumptions about patients

Equal opportunity

Equal access to healthcare services

Self-advocacy

Speaking up for one’s healthcare needs

Autonomy

Right to make personal healthcare decisions

Advocacy

Supporting patient rights and access

Functional literacy

Basic reading and writing skills

Interactive literacy

Applying health information in communication

Critical literacy

Analyzing and using information for decisions

Personal level

Individual-focused intervention

Organizational level

System/policy-focused intervention

Situational level

Context-specific issue

Active listening

Fully engaging and responding to patient

Open-ended questions

Encourage detailed responses

Universal precautions

Assume all patients may struggle with understanding

Access to care

Ability to obtain healthcare services

Health outcomes

Results of healthcare on health