Interpersonal Relationships Professional Communication (Chapter 12)

These flashcards cover key concepts regarding therapeutic relationships and effective communication in nursing, focusing on bridges that enhance relationships and barriers that hinder them.

Person-Centered Communication

Communication style that focuses on the individual's unique needs, preferences, and circumstances.

Empowerment

Assisting individuals to take charge of their lives and health by providing information and support.

Mutuality

Reciprocal respect and support between the nurse and the person in healthcare.

Trust

A key component of effective healthcare relationships; it allows individuals to feel safe when revealing their needs.

Compassion

An intentional human action characterized by commitment and skill to support another's integrity.

Confidentiality

The ethical principle of keeping personal health information private and secure.

Caring

The act of showing concern and support for another’s well-being.

Stereotyping

Attributing characteristics to individuals based on group membership, ignoring individual differences.

Proxemics

The study of personal space and how it affects communication.

Anxiety

A feeling of unease, often manifested through physical symptoms and impacting communication.

Active Listening

Fully focusing, understanding, responding, and remembering what the other person is saying.

Therapeutic Relationship

A professional connection between nurse and patient aimed at supporting health and well-being.

Barriers to Communication

Obstacles that prevent effective exchange of information, such as anxiety, lack of time, and stereotypes.

C.A.R.E Process

A four-step approach in healthcare communication: Connect, Appreciate, Respond, Empower.

Honesty

Transparency and truthfulness in communication, crucial for establishing trust.

Cultural Safety

An approach to healthcare that recognizes and respects cultural differences in health beliefs and practices.