Ch 1 - Introduction to Management and organisations
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Last updated 4:58 PM on 12/8/22
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22 Terms
1
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Conceptual skills
________: the ability to think and conceptualise about abstract and complex situations concerning the organisation.
2
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Innovation
________: doing things differently, exploring new territory, taking risks.
3
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Human skills
________: the ability to work well with other people.
4
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Managers
________: are individuals who coordinate and oversee the work of other people so that organisational goals can be reached.
5
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Top Managers
________: individuals who are responsible for making organisation- wide decisions and establishing plans and goals that affect the organisation.
6
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Technical skills
________: knowledge and proficiency in a specific field.
7
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line managers
Bottom: individuals who manage the work of first- ________.
8
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Managers
are individuals who coordinate and oversee the work of other people so that organisational goals can be reached
9
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Top Managers
individuals who are responsible for making organisation-wide decisions and establishing plans and goals that affect the organisation
10
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Bottom-line workers
individuals who manage the work of first-line managers
11
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First-line managers
Individuals who manage the work of non-managerial employees
12
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Non-managerial employees
individuals who work directly on a job, and have no responsibility of overseeing the work of others
13
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Efficiency
"doing things right", getting the most output for the least input
14
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Effectiveness
"doing the right things", attaining organisational goals
15
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Planning
defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities → creating
16
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Organising
arranging and structuring work to accomplish organisational goals → arranging
17
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Leading
working with and through people to accomplish goals → motivating
18
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Controlling
monitoring, comparing, and correcting work
19
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Technical skills
knowledge and proficiency in a specific field
20
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Human skills
the ability to work well with other people
21
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Conceptual skills
the ability to think and conceptualise about abstract and complex situations concerning the organisation
22
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Innovation
doing things differently, exploring new territory, taking risks
