Program Management Certification

What is the primary goal of program managment

The primary goal of program management is to coordinate and manage multiple related projects to achieve strategic objectives and maximize overall benefits for an organization.

What is the primary focus of a Program Scope Statement

The primary focus of a Program Scope Statement is to clearly define the boundaries, deliverables, and objectives of a program, ensuring alignment with organizational goals and stakeholder expectations.

What are the parts of PgMP Performance Domain

The parts of the PgMP Performance Domain include:

• Program lifecycle management

• Program stakeholder engagement

• Program governance

• Benefits management.

A project is defined as:

an individual endeavor undertaken to create a unique product, service, or result, with a defined beginning and end.

During which phase is the stakeholder engagement plan developed?

The stakeholder engagement plan is developed during the planning phase of program management.

A portfolio is defined as:

a collection of projects, programs, sub-projects and operations managed in a coordinated manner to achieve strategic objectives.

What does the term “Interdependency” refer to in program management?

The reliance of one project on the success of another.

Which of the following is a component of the Program Management Plan? Risk Register, Project Charter, WBS, Program Business Case

WBS

Programs are different from projects and portfolios in that?

They combine the outputs of multiple projects to produce collective benefits greater than the sum of the parts

Which of the following is not part of the normal roles of a Program Manager? Tracking Program Schedule. tracking risks and issues, tracking shared resources, performing quality audits?

Performing quality audits

During which phase does the development of the Program Business Case take place?

Initiating

What is the purpose of a program business case?

To justify the initiation of the program

A Program Lifecycle involves the following phases:

• Program Definition

• Program Benefits Delivery

• Program Closure

Which of the following is a key component of the Program Charter?

Program Scope Statement

What is the primary purpose of a Program Closure Report

To evaluate program performance against objectives

What role does a Program Manager play during the execution phase of a program?

Providing overall guidance and direction

During which phase of the Program Benefits Realization Plan developed?

Planning

Program Components are: 

• Projects

• Subsidiary Programs

• Other related activates

2 Types of Business values are:

Profit, Non-Profit

The Gains and assets realized by program outputs is called:

Benefits

This document contains the results of a feasibility study

Program Business Case

Program strategy structure consists of: 

• Program Business Case

• Program Charter

• Program Roadmap

• Environmental Assessment

• Program Risk Management Strategy

2 types of benefits realized are:

Iterative, Big Bang

The structure of an organization is called:

Organizational complexity

Program Strategy should be aligned with:

The Program Strategy Structure

Changes within a program are called: 

Internal Change

3 phases of program management are:

• Definition

• Delivery

• Closure

When an organization needs to adapt to exploit new benefits available to a program that’s called:

External Change

This document expresses the orgs vision, mission, and expected program benefits:

Program Charter

The amount already invested into a program is called: 

Sunk cost

SMART Goals are:

Specific, Measurable, Attainable, Relevent, Time-bound

Within programs these 2 things are critical:

Communication & Involvement

Who’s job is it to ensure program components align with the program goals?

Program Manager

These create negative stakeholders

Negative Benefits

Benefits realized in installments of value are:

Iterative Benefits

In SWOT, which are internal?

Strengths and Weaknesses

Organizational Project Management (OPM) is a combination of:

Portfolio, Program & Project Management

This office standardizes program related governance processes: 

The Program Management Office

Programs contain these 3 things:

• Program Components

• Subsidiary Programs

• Other related activities

Operational efforts are best managed where?

Under portfolios (not programs)

An example of an internal benefit is:

Improved Margins or Compliance

An example of an external benefit is: 

Improved Customer Satisfaction

An individual or group that provides support for a program:

Program Sponsor or Steering Committee

7 reasons to start a project are:

• Customer Request

• Org need

• Legal Requirement

• Tech advance

• Market demand

• Ecological Impact

• Social Need

These impact and enhance operations:

Programs

Program Management is: 

Related projects, subsidiary programs and activities managed in a coordinated effort to obtain benefits not available by management them separately 

A program is inside a:

Portfolio

Program related activities are:

• Training

• Planning

• Reporting

2 reasons to start a project that are NOT financially based are:

Legal Requirements or Ecological Impacts

2 examples of quantifiable benefits are:  

• x% increase in revenue

• y% increase in market share

in SWOT these are external:

Opportunities & Threats

This MUST be included in a program’s risk strategy:

Organizations Risk Appetite

SWOT stands for:

Strengths, Weaknesses, Opportunities, Threats

A cost associated with a product or service is called: 

Direct cost

How a project’s complexity changes over time is called:

Dynamic complexity

A cost associated with the overhead needed to produce a product or service is called:

Standard Burden

The 5 program management performance domains are:

• Strategy alignment

• Benefits management

• Stakeholder engagement

• Governance

• Lifecycle management

Programs deliver benefits through: 

Component projects or subsidiary programs

The value of an outcome of a project compared to it’s alternative is called:

Opportunity cost

The expected cash value of an asset at the end of it’s life is called:

Salvage value

Benefits transformation is:

Ensure impacted operational areas sustain the value

Benefits transition activities include: 

• KPI check vs Acceptance Criteria

• Training materials

• Transfer remaining risk to ops

• Disposition of all resources

Enterprise Environmental Factors (EEF’s) are:

• Business Environment

• Economy, Marketplace Conditions

• Funding

• Resource, Safety, Cultural Diversity

• Regulatory, Legislative, Audit, Politics

Enterprise Environmental Factors (EEF’s) are: 

• Business Environment

• Economy, Marketplace conditions

• Funding

• Resource fluctuations

• Health, Safety, cultural diversity

• Regulatory, Legislative, Audit, Politics

Other Assessments are:

• Environmental Analysis

• Comparative Advantage Analysis

• Feasibility studies

• SWOT Analysis

• Assumptions Analysis

• Historical Information Analysis

Benefits Delivery Consists of: 

• Regular monitoring

• Evaluating KPIs

• Recording progress

2 things to monitor within Benefits Delivery are:

• Strategic Alignment

• Value Delivery

This tool lists the desired benefits:

The Program Benefits register

What to look for when identifying risks:

• Objectives not supporting program goals

• Roadmap not aligned with portfolio roadmap

• Resources required out of sync with organizations capacity

3 levels of Risk Thresholds are: 

• Minimum level of risk exposure to document

• Qualitative (High, Medium, Low) or Quantitative (Numerical value) Ratings

• Maximum level of risk before escalation

Risk progressive elaboration is:

Ongoing risk identification because as planning is more defined, risks become more evident

A plan referred to by senior executives when making project investments decisions is called:

A Strategy Plan

Money flowing into and out of an organization is called:

Cash FlowB

Benefits not realized until the entire program is complete, are called:

Big Bang benefits

2 examples of Non-Quantifiable benefits are:

• Improve employee morale

• Improve customer satisfaction

3 types of benefits are:

• Internal

• External

• Negative

This list contains the programs risks:

Program Risk Register

Subsidiary programs are: 

Smaller portions of a program

What role does a Program Manager play during the planning phase of a program?

Provide overall guidance and direction

During the program Closure phase, what is the significance of conducting a Stakeholder Feedback session?

To gather input on the program’s strengths and areas for improvement.

What key activity occurs during the Program Definition phase to identify and document program stakeholders?

Conducting a Stakeholder Analysis

What is the primary purpose of the Program Definition phase?

Establishing the program’s strategic alignement and objectives.

What is the primary focus of a Program Stakeholder Satisfaction Assessment?

Assessing stakeholder satisfaction with the program.

What key activity is conducted during the Program Closure phase to assess the overall success of the program?

Evaluating program performance against objectives

What is the purpose of the Program Definition Document in the Program Definition phase?

To outline the overall program structure and components.

What is the purpose of the Program Closure Report?

To evaluate program performance against objectives.

What is the primary focus of a Program Benefits Review during the Program Closure phase?

Identifying and measuring program benefits.

During the Program Closure phase, what role does the Program Manager play in stakeholder communication?

Directly engaging with stakeholders.

What key activity occurs during the Program Definition phase to identify and document program dependencies?

Creating a detailed project schedule.

During the program closure phase, what key activity ensures the proper transfer of program deliverables to operations?

Developing a Transition Plan.

What is the primary purpose of the Benefits Realization Closure report in the benefits delivery phase?

To provide a summary of realized benefits and outcomes.

What is the key activity during the Program Closure phase to ensure proper documentation and archiving of program artifacts?

Establishing a Program Repository.

What key activity is conducted during the Program Definition phase to identify and document program stakeholders?

Conducting a Stakeholder Analysis

What is the role of the Program Manager in the Program Benefits Delivery Phase?

Managing stakeholder expectations

What role does a Program Management Office typically play in program management?

Ensuring compliance with organizational policies

What is the primary purpose of a Program Risk Management Plan?

Identify and analyze program risks

What is the key activity conducted in the Program Definition phase to identify and document program constraints?

Identify and assessing risks

Which component is typically included in the Program Management Plan?

The WBS

During the Program Definition phase, what is the key aspect of establishing the program’s scope?

Describing program deliverables and acceptance criteria.

Which document outlines the high-level goals and objectives of a program?

The Program Business Case