Dofka 20-and pedis

Conference Call

telephone service in which more than two persons at different locations may converse on the phone in the same conversation

First-class mail

letters, postcards, statements, business reply, and larger marked envelopes

Second-Class mail

periodontics, magazines, and newspapers

Third-Class Mail

catalogs, circulars, books, and printed material weighing less than one pound

Fourth-Class Mail

printed matter or parcels weighing more than a pound; also called parcel post

Certified Mail

postal fee service that records mail delivery by dating

C.O.D. mail

fee service in which a postal employee collects money at the time of delivery

Insured email

postal fee service insures item sent for a set price declared by the sender

Registered Mail

postal fee service to record and protect mail to delivery site; postal of supplies and materials has been received

Restricted delivery

mail delivered only to person specialized

Special Handling

delivery of fastest method but not special deliver

Dovetail scheduling

process in which appointment times may be scheduled into the day’s procedures at a “down” period of another appointment

Unit

section of a hour

Patient information chart

questionnaire filled by the patient

Clinical chart

observations plus fees

Indexing

identifying position for placement of an item

Releasing

process of identifying readiness of an item to be placed

Purging

systematic process of reviewing and removing outdated or inactive files

Inside Address

name, title, street, and city with state and ZIP code of person who will receive the correspondence

Usual, customary, reasonable fee (UCR)

benefits are percentages of the UCR determined through survey of local dentists’ fees

Fixed fee

schedule fees for special services determines the amount of benefits received

Table of Allowance

insurance company policy establishes a specific amount for a special service. Patient is responsible for any difference in fees between the cost of the service and the table of allowance fee

Health Maintenance Organization(HMO)

provider and patient must belong to the plan that offers special services to members and a stipulated payment allotment to the provider regardless of the amount of procedures completed

Preferred Provide Organizations (PPO)

employer or organization contracts with the provider for lower-than-usually rates on dental services. Group of organization in return publicizes and encourages members to

Exclusive Provider Organization (EPO)

similar to PPO with the exception that the subscriber is offered service from only dentists who are members of the provider network

Assignment of insurance benefits

policyholder’s authorization to pay allowable claim benefits to the care provider.

Birthday Rule

standards to determine the primary insurance policy with the eldest person’s insurance being the primary insurance

Claim

listing of rendered services, fees charged

Claim form

preprinted that contains info about fees to be submitted

Customary Fee

average fee range for procedures completed by the care providers

Deductible

specialized amount to be paid by the policyholder in an allotted time

Superbill

preprinted form listing procedure numbers and services rendered to the patient

Charge Slip

paper form used to show the procedure performed, fees charged, and follow up appointment

Traveler’s Check

a check in which the bank sells agency checks in specialized amounts.

Petty Cash

a fund set up to pay for incidental purchases.

Non-sufficient funds(NSF)

designation for a check written for more money than is present in the account, a “bounced check”.

Capital Supply

items of major cost that are used on an ongoing basis, such as dental chair

Subpoena

legal summons requiring a person to report to a trial or to provide a testimony

Ectopic arrangement

disruption of eruption pattern, tooth erupts out of place

Aplasia

failure of an organ to develop

Apexogenesis

treatment of vital pulp to allow continued natural development

Apexi cation

treatment of nonvital tooth to stimulate closure and development of cementum

Pulp Capping

placement of medication to sedate and treat in pulp

Indirect cApping is when pulp isn’t exposed

Direct Capping

medicament is placed directly on exposed pulp

Pulpotomy

partial or full removal of pulp tissue

Pulpectomy

removal of pulpal tissue from the crown and root sections, may

Submucosal

deposit of drug beneath mucous membrance

Subcutaneous

injection of drug under tissues

Intramuscular

sedation in muscle

Intravenous

injection of drug into vein

Luxation

tooth moved out of place

Ankylosis

fusion of cementum of the root

Internal/external resorption

destructive, dissolving process caused by odontoclastic action

Class I fracture

fractured enamel showing rough edges without dentin involved

Class II

fractured enamel with dentin involved and no pulp tissue included

Class III

full fracture of tooth, exposing pulp

Class IV

tooth crown is fractured off