Business Letter and E-Mail

Business Correspondence

• Business letters which are written forms of communication that deal with day-to-day transactions in the workplace

• Involves composing letters sent to customers or clients of a company or an organization as well as to its employees, managers, and subordinates

• Inquiry Letter

• Quotation Letter

• Order Letter

• Complaint Letter

• Recovery Letter

TYPES OF BUSIENSS CORRESPONDENCE

Inquiry Letter

• Made when we want to know about a product that we want to buy

• Can include: the quality, quantity, price, mode of delivery, and payment

Quotation Letter

• Made as a response to an inquiry letter

• Should provide the information that was asked in the inquiry letter

Order Letter

• Written when we are ready to make a purchase

• List the specific names of the products toa void problems

• Should include the shipping address and the mode of payment

Complaint Letter

• Made when: we receive the wrong products, the quantity is incorrect, and /or the product is damaged

Recovery Letter

• Made to tell the buyer about the payment or the remaining balance if the products were not paid in full

PARTS OF A BUSINESS LETTER

• Heading

• Letter Head

• Date

• Inside Address

• Salutation

• Body

• Complimentary Close

• Signature

Heading

• Contains the senders address, including the street, city, and zip code

Letter Head

• Contains the name and address of a company, in such letters, a heading is not necessary