Medical Assistant Exam Review

These flashcards cover key concepts and actions for medical assistants as discussed in the lecture notes.

What should a medical assistant do when a patient demands an explanation for their termination from the practice?

Acknowledge the patient's concern.

What is one essential action for a medical assistant to be a successful team member?

Demonstrate willingness to perform extra duties.

What is an essential element for successful teamwork?

Related short-term and long-term goals.

What is an example of health coaching?

Helping patients find community resources related to health care needs.

What action should a medical assistant take to contribute to a successful patient transition from hospital care?

The medical assistant follows up with the patient 1 week after discharge from the hospital.

What should a medical assistant do when a patient does not speak the same language?

Ask a bilingual staff member to assist with communication.

What barrier to communication might occur when a medical assistant speaks with a patient?

Stereotyping.

What should a medical assistant do when checking in a patient with hearing loss?

Stand within the patient's field of vision.

What important item should a medical assistant verify in a patient's medical record before an appointment with a PCP?

Current medication list.

What information should a medical assistant include when creating a list of community-based organizations for a patient's needs?

Physical addresses.

Which community-based organization should be recommended for a caregiver feeling overwhelmed?

Adult day care.

What feature is included in the functions of a patient-centered medical home (PCMH)?

Comprehensive care.

What is a key characteristic of the PCMH model of care?

Focuses on evidence-based patient care and shared decision-making.

Who is identified as the primary source of comprehensive care in the PCMH model?

The provider.

What provides stability in the PCMH model?

Adhering to industry-standard office hours and accessibility.