unit 11: calling of healthcare provider

Healthcare Profession

* **special calling**
* **service** characterized by a __trusting and caring relationship__
* between the health care provider who offers help and a dependent patient who needs and receives it

Healthcare Professional

* provides **healthcare treatment and advice** based on __formal training and experience__
* in hospitals, clinics, pharmacy, retirement homes, clinical laboratories, and other healthcare facilities

Effective Communication Skills

### 12 Qualities of a Healthcare Provider

* effective **speaking and listening**
* follow directions without problem
* can talk easily to patients and families and understand their needs

Emotional Stability

### 12 Qualities of a Healthcare Provider

* handle **stress**, traumatic situations, suffering, and death
* work without allowing stress to cause serious personal harm

Self-Respect

### 12 Qualities of a Healthcare Provider

* proper regard to the **dignity** of one’s character
* appreciation of one’s **obligation to care** for the sick

Flexibility

### 12 Qualities of a Healthcare Provider

* willingness to work long periods, overtime, night shifts, and even on holidays
* willingness to accept other responsibilities

Good Attention to Details

### 12 Qualities of a Healthcare Provider

* understands every step
* Follow and administer instructions carefully to avoid errors
* follow and administer instructions carefully to avoid errors

Good Interpersonal Skills

### 12 Qualities of a Healthcare Provider

* **works well** with different people & in a variety of situations
* genuine concern for others
* sincere interest to serve and help others

Physical Stamina

### 12 Qualities of a Healthcare Provider

* strong physical endurance
* endure long hours of work
* perform taxing duties

Problem-Solving Skills

### 12 Qualities of a Healthcare Provider

* think quickly
* address problems

Ability to Respond Quickly

### 12 Qualities of a Healthcare Provider

* prepared to **respond to sudden incidences**
* respond quickly to **emergencies**

Respect for Others

### 12 Qualities of a Healthcare Provider

* heedful of **confidentiality requirements**
* considerate of **other cultures and traditions**
* respects **wishes and decisions of patients**

Empathy

### 12 Qualities of a Healthcare Provider

* act of correctly **acknowledging the emotional state of another** person without actually experiencing it
* ability to understand & **identify with another person’s feelings**

Compassion

### 12 Qualities of a Healthcare Provider

* sensitive enough to understand another person’s feelings or sufferings
* assist other people
* promote & enhance patient’s **well-being**
* improve patients’ **health outcomes & quality of relationship**

Virtue

### 6 Virtues of a Healthcare Provider

* trait that refers to something which is **morally good**
* foundation of principle and good moral being
* disposition to act according to moral principles, rules, and ideals

Arête

### 6 Virtues of a Healthcare Provider

* meaning “**moral excellence**”

Fidelity

### 6 Virtues of a Healthcare Provider

* keeping the promise of being a **patient advocate**
* provide **competent professional care**
* avoid conflicts of interest

Humility

### 6 Virtues of a Healthcare Provider

* recognizing one’s **capabilities and limitations**
* respecting patient’s autonomy

Compassion

### 6 Virtues of a Healthcare Provider

* willingness to **sacrifice** for others
* genuine **concern for the sufferings** of others

Justice

### 6 Virtues of a Healthcare Provider

* constant will to **give what is due** to others
* offering needed treatments/interventions
* fairness, rightfulness
* **equally and equitably distribute** scarce resources
* **upholding moral and applicable laws** and legislations when making decisions

Courage

### 6 Virtues of a Healthcare Provider

* **Doing what is right** without undue fear
* **Being true to one’s calling** without fear
* Willingness to **fight for patient’s rights**

Prayerfulness

### 6 Virtues of a Healthcare Provider

* Inclination to **seek God**
* We act as instruments as an **extension of God** to help others
* Prays for __encouragement, strength, and consolation__

business contract

**Without virtues**, the delivery of healthcare is just a ___

covenant of trust

**With virtues**, the delivery of healthcare becomes a ___

**improving access and quality healthcare** for the population

### Roles of a Healthcare Provider

* Central and critical role

Primary Healthcare Approach

### Roles of a Healthcare Provider

* Provide **essential services** that __promote health, prevent diseases, and deliver healthcare services__ to individuals, families, and communities based on ___

supportive role

### Roles of a Healthcare Provider

* Often function exclusively in a ___ as long as patients are able to advocate for their own wishe

Basic individual rights

### Rights of a Healthcare Provider

* Civil, Constitutional, and Statutory

Right to **considerate and respectful behavior**

### Rights of a Healthcare Provider

* ___ from the patients and to be **free from harassment and abuse**

Right to **protect** ourselves

### Rights of a Healthcare Provider

* ___ from physical attack

Right to **register a complaint** about a patient

### Rights of a Healthcare Provider

* ___ without risk to our employment

Right __NOT__ to be required

### Rights of a Healthcare Provider

* ___ to put patients’ life, their physical health, or the health of their families **at risk**

Right to reasonable **access to the tools**

### Rights of a Healthcare Provider

* ___ needed to perform the duties of their position

Right to sufficient personal time

### Rights of a Healthcare Provider

* ___ during the work shift to keep hydrated and nourished as needed

*Patiens*

one who suffers

Patients

* receiving medical care/treatment
* under health care

Out-Patient

Hospitalized for less than 24 hours

In-Patient

Confined overnight or for an indeterminate time in the hospital

Under the Principle of Autonomy

### Patients’ Rights

* Moral right to determine **what is good for himself**
* Right to **self-determination**

Informed Consent

### Patients’ Rights: *Under Medical Context*

* Right to **knowledge of and information about and consent** to a particular form of treatment

Informed Decision

### Patients’ Rights: *Under Medical Context*

* Entitled to all information that will lead to the **understanding of their condition**
* Right to **know all necessary information regarding procedures and treatment** __before__ these are carried out

Informed Choice

### Patients’ Rights: *Under Medical Context*

* Right to **know all possible alternative courses of treatment and possible consequences**

Refusal of Treatment

### Patients’ Rights: *Under Medical Context*

* Right to **refuse treatment and be informed of its consequences** but only up to the extent provided by the law

Patients’ Bill of Rights

* Document that provides patients with the necessary information on **how they can reasonably expect to be treated** during the course of their stay in the hospital
* Almost in all cases **not legally binding**

**collaborative nature** of healthcare

### Patients’ Responsibilities

* requires that patients and/or their families participate in their care

Requesting additional information or clarification about their health status or treatment

### Patients’ Responsibilities


3. ___ when they do not fully understand the current information or instructions

written advance directive

### Patients’ Responsibilities


4. Making sure that the health care institution has a copy of their ___

anticipate problems

### Patients’ Responsibilities


5. Informing their physicians and other caregivers if they ___ in ff prescribed treatment

efficient and equitable

### Patients’ Responsibilities


6. Being aware that the hospital has to be reasonably ___ in providing care

Being **considerate** of and making reasonable accommodations

### Patients’ Responsibilities


7. __ to the needs of the hospital, other patients, medical staff, and hospital employees

insurance claims

### Patients’ Responsibilities


8. Providing necessary information for __ and for working with the hospital as needed to make payment arrangements

the impact of their **lifestyles** on their personal health

### Patients’ Responsibilities


9. Recognizing __ as a patient’s health depends on much more than healthcare services

Personalizing the Healthcare Profession

Became a possibility because of **new discoveries and innovations and the availability of information and communications technology (ICT)**

unique individuals

### Personalizing the Healthcare Profession

* Health care workers should treat their patients as ___

patient’s experience; patient engagement

### Personalizing the Healthcare Profession

* Personalization improves; & increases ___

ownership

### Personalizing the Healthcare Profession

* Patients’ ___ of their health and outcomes is essential

active participants

### Personalizing the Healthcare Profession

* Need to **motivate** patients to become ___ in their health journeys

involved

### Personalizing the Healthcare Profession

* Getting patients ___ in their care

Discourages **standardized, one-size-fits-all approach**

### Personalizing the Healthcare Profession

* ___ as patients may not respond to certain drugs the same way

provide **personalized therapy**

### Personalizing the Healthcare Profession

* __ **improves the quality of care** and at the same time be **cost-effective**