Database Management

Which of the following are possible outcomes when coalescing detects a match between a record in the staging table and a record in the target table?

Select 2 Answers from the below options.

a. Stop the import and delete the previously imported records.

b. Halt the import and ask the user what to do.

c. Create duplicate records.

d. Overwrite the record in the target table with the source data.

e. Keep the record already in the target table.

d. Overwrite the record in the target table with the source data.

e. Keep the record already in the target table.

What role is required to create and edit Access Controls?

security

admin

security_admin

elevated_admin

elevated_security

security_admin

What do you use to control access to features and capabilities in ServiceNow applications and modules?

Department

Organisation

Company

Group

Role

Role

What are the possible data source file formats for an import set?

Select 4 Answers from the below options.

XML

TXT

CSV

JSON

XLSX

XML

CSV

JSON

XLSX

Which of the following can be used to create configuration items (CIs) in the CMDB?

Select 3 Answers from the below options.

Creation via the incident management process

Creation triggered by asset management

Creation via the change management process

Creation via service catalogue fulfilment processes

Creation triggered by asset management

Creation via the change management process

Creation via service catalogue fulfilment processes

Which of the following is true about the CMDB Data Manager?

Select 3 Answers from the below options.

It is a wizard-like tool that provides a comprehensive solution for managing CIs.

It is a policy-driven framework for managing CI life cycle operations.

It can create policies that govern CI life cycle stages such as retirement and deletion.

It is a framework that supports multiple configuration strategies.

It is a wizard-like tool that provides a comprehensive solution for managing CIs.

It is a policy-driven framework for managing CI life cycle operations.

It can create policies that govern CI life cycle stages such as retirement and deletion.

Which of the following operations is a record-type access control list that restricts report access based on a role?

report_admin

report_view

report_on

report_access

report_view

Which of the following core tables is both a base and a parent table?

Task [task]

Incident [incident]

Knowledge Base [kb_knowledge_base]

Visual Task Board [vtb_board]

Configuration Item [cmdb_ci]

Task [task]

What are the three sections of an Access Control record that must evaluate to true to grant access to a resource?

Select 3 Answers from the below options.

Advanced

Condition

Script

Condition Script

Requires Role

Condition

Script

Requires Role

What minimum role is required to subscribe to or unsubscribe from a Configuration Item?

ecmdb_admin

itil

itil_admin

cmdb_read

cmdb_read

Which of the following should you do before importing data into ServiceNow?

Select 3 Answers from the below options.

Decide what to do with incomplete or erroneous data.

Understand the data you plan to import.

Delete all the existing target table records to avoid conflicts.

Determine which source data maps to which target fields.

Decide what to do with incomplete or erroneous data.

Understand the data you plan to import.

Determine which source data maps to which target fields.

Which of the following indicates the type of relationship for the bi-directionally related tables, where the related records are visible from both tables in a related list?

One to Many

MetricBase

Many to Many

Database View

Referenced

Extended

Parent/Child

Many to Many

What represents a standard and shared set of service-related definitions across the products and platform that will provide prescriptive guidance on service modelling within the CMDB?

Configuration Item (CI)

Configuration Management System (CMS)

Common Services Data Model (CSDM)

Configuration Management Database (CMDB)

Common Services Data Model (CSDM)

Which of the following is an example of a CI Class switch?

A CI from the Windows Server [cmdb_ci_win_server] class is switched off.

A Server record that was upgraded from the Server [cmdb_ci_server] class to the Windows Server [cmdb_ci_win_server] class.

A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class.

A CI is moved from the Windows Server [cmdb_ci_win_server] class to  the Server [cmdb_ci_server] class.

A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class.

Which field on a Configuration Item (CI) record is recommended for routing Incidents to the appropriate group to resolve CI-related incidents quickly?

Managed By Group

Support Group

Assignment Group

Approval Group

Change Group

Support Group

You can access CMDB Data Manager from CMDB Workspace, built using UI Builder components.

What can you do using the CMDB Data Manager?

Select 3 Answers from the below options.

Manage retirement definitions and exclusion lists

Administer and manage policies and tasks

Create new Configuration Item (CI) classes in the CMDB

Monitor the overall health and performance of the CMDB

Review and approve or reject assigned tasks

Perform regular data backups for the CMDB

Manage retirement definitions and exclusion lists

Administer and manage policies and tasks

Review and approve or reject assigned tasks

Which table does the Change Request [change_request] extend?

Task [task]

Incident [incident]

Problem [problem]

Request [sc_request]

Task [task]

What are the database views for incident management in the base system?

Select 3 Answers from the below options.

incident_state

incident_metric

incident_sla

incident_time_worked

incident_metric

incident_sla

incident_time_worked

What model/standard across applications helps track life cycle stages and stage statuses for CIs effectively?

CMDB Data Model

Universal Task data model

Product Catalogue Data Model

Common Service Data Model

Common Service Data Model

What IT challenges can be solved with the CMDB?

Select 3 Answers from the below options.

Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database.

Regularly maintain complex data for accuracy.

Store well-defined relationships.

Make sense of data to drive decisions and services.

Capture known Configuration Items (CIs).

Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database.

Regularly maintain complex data for accuracy.

Make sense of data to drive decisions and services.

What is a CI?

Select 3 Answers from the below options.

Intangible (e.g. business services, email) entities

Configuration Management Database

Tangible (e.g. hardware, software, servers) entities

Configuration Item

configuration_admin role

Intangible (e.g. business services, email) entities

Tangible (e.g. hardware, software, servers) entities

Configuration Item

What types of permissions can be configured in an access control rule?

Select 3 Answers from the below options.

A script that sets the 'answer' variable to true or false

Roles

Conditions

Groups

Users

A script that sets the 'answer' variable to true or false

Roles

Conditions

What coalesce configuration in the import process treats all imported rows as new records and does not update existing records?

Multi-field coalesce

No coalesce

Conditional coalesce

Single-field coalesce

No coalesce

An Access Control List (ACL) rule only grants users access to an object if they meet all of the following permissions required by the matching ACL rule.

Select 3 Answers from the below options.

The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true.

The script must evaluate to true or return an answer variable with the value of true.

The condition must evaluate to true.

Either the matching table level or the field level for the Record ACL rules must evaluate to true.

The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true.

The script must evaluate to true or return an answer variable with the value of true.

The condition must evaluate to true.

What is a definition of a transform map in ServiceNow?

A map used to store the history of the incident records

A map used to add data to encrypted fields

A map to determine relationships between fields displayed in an Import Set to fields in an existing table

A map used to trigger Business Rules before the data is queued in the outbound Web Service

A map to determine relationships between fields displayed in an Import Set to fields in an existing table

What are the different levels of ServiceNow security before an end-user can perform CRUD (Create, Read, Update, Delete) operations on a table?

Select 3 Answers from the below options.

Application and Modules Access

User Authentication

Database Access

Anonymous Access

3rd Party Application Security

Overall explanation

Application and Modules Access

User Authentication

Database Access

Which of the following defines an application service in the best way?

It is a set of interconnected applications and hosts configured to offer a service to an organisation.

An application service monitors services in an organisation.

It provides standard fields and values for tracking life-cycle stages.

It supports multiple configuration strategies.

It is a set of interconnected applications and hosts configured to offer a service to an organisation.

What are the different ways for ServiceNow tables to be related to each other?

Select 4 Answers from the below options.

Database Views

One-to-Many

Extensions

One-to-One

Zero-to-Many

Many-to-Many

Database Views

One-to-Many

Extensions

Many-to-Many

(Xanadu) How do you define an Access Control List (ACL) rule to prevent user access unless the role, condition, and script requirements are all met?

UserIsAuthenticated security attribute

Deny-Unless decision type

Query_match operation

Read-only Protection policy

Deny-Unless decision type

What application enables you to discover Personally Identifiable Information (PII) within the ServiceNow instance and classify, report, or act on the PII?

Data Privacy

Data Classification

Data Filtration

Data Separation

Data Discovery

Data Discovery

Which of the following statements are true about import sets?

Select 3 Answers from the below options.

Import Sets cannot add data to encrypted fields.

Transform map is the conversion of data from an import set table to another table.

Creating an extremely large import set can cause delays and system outages.

The Import Set Deleter scheduled job cleans up all import set data every day at midnight.

You can import data from several different file formats or external data sources.

Import Sets cannot add data to encrypted fields.

Creating an extremely large import set can cause delays and system outages.

You can import data from several different file formats or external data sources.

What scores are found on the CMDB health dashboard?

Select 3 Answers from the below options.

Connectedness

Correctness

Completeness

Compliance

Correctness

Completeness

Compliance