Ch 13 Industrial Organizational Psychology

The notion that workers tend to show an increase in performance when they know that they are being observed is called the effect.

Hawthorne

A police or FBI SWAT team handling a hostage situation exemplifies a team.

tactical

Halima is excellent at organizing events, but she is weak in delivering the opening address. She decides to focus on what she is good at and delegate the opening address to her immediate subordinate who excels in public speaking. Halima is practicing .

strengths-based management

An organizational psychologist studies such topics as .

worker satisfaction, motivation, and commitment

In job specification, what does the acronym KSA stand for?

knowledge, skills, abilities

Design teams for car manufacturers create new vehicle models. What type of team does this exemplify?

creative

Which concept describes traits that are fundamental to one’s personal identity (e.g., skin color and hair texture) that an employer cannot use to discriminate in hiring job applicants?

immutable characteristic

Which important legislation protected employees against discrimination on the basis of race, color, religion, sex, or national origin?

The 1964 Civil Rights Act, Title VII

Grade: 5 out of 5 points possible

Managers at S-Mart routinely expect their employees to volunteer hours at the local veteran’s center. The organization supports this practice since it shows commitment, empathy, and compassion, all things that S-Mart endorses as part of its company mission. This represents the aspect of organizational culture.

espoused values

What has research found to be the primary difference between male and female leadership style?

Women tend to practice an interpersonal style and men practice a task-oriented style.

The U.S. Equal Employment Opportunity Commission is responsible for .

enforcing federal laws that make it illegal to discriminate in the hiring of employees

Which of the following is a frequent trigger for workplace violence?

feeling of being treated unfairly, unjustly, or disrespectfully

Which choice is the best definition of a performance appraisal?

evaluating an employee’s success at carrying out the duties of their job

Several influential early psychologists studied issues that today would be categorized as industrial psychology. These individuals included James Cattell, Hugo Münsterberg, and Walter Dill Scott, who were all students of .

Wilhelm Wundt

Dr. Diop is the head of an academic department in a school whose teachers have all been told to teach from home for the next month. She gets them all to have weekly check-ins using web-conferencing software so that they can meet while they’re all at home. This is an example of a team.

Which of the following exemplifies an advertisement that would reflect a task-oriented approach to job analysis?

driver who can operate a forklift in small spaces, drive a cement-mixer, and handle explosive material

Rosetta is a master electrician. Often, she is the only woman at the construction site. Her male coworkers frequently make sexual comments about her appearance and tape explicit pictures of women up at the worksite. She complains to the site manager, but he tells her to toughen up. What form of sexual harassment does this represent?

hostile environment

Industrial–organizational psychology is a branch of psychology that studies .

how human behavior and psychology affect work and how they are affected by work

Diana is assessing applicants for a pilot job at a regional airfield. She wrote the description of the ideal candidate, and now she is reviewing the personality profiles of the applicants to screen those who do not fit the profile. Diana is working in the specialty area of industrial–organizational psychology called psychology.

According to the Bureau of Labor Statistics, the average American work spends approximately hours working each week.

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