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157 Terms

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Family and Consumer Sceine (FCS)

Previously known as Home Economics. Includes of five different subjects; Interior housing, Child development, Parenting etc.

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Industry

A vast sector that includes all the economic activity that directly or indirectly contribute or depend upon travel and tourism

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Tourism

The act and process of spending time away from home for recreation relaxation, and pleasure while using the commercial provision or services

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Hospitality

The activity or business of providing services to guest in hotels, restaurants and other areas.

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Accommodation

The act of providing what is needed or desired fro convenience to guest.

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Travel

To move or transfer from one place to another for a important purpose.

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Domestic Tourism

Happiness when residents travel within their county of Residence

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International Tourism

Involves travel outside the country of residence where currency language and Visa are to be considered.

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Inclusive Tour

A trave where several components like accommodation, food, fare and amenities are purchased together and one piece is paid

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Independent Travel

When needed components like accommodation, fare, food and amenities are purchased separately.

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Tailor made Travel

Combination of inclusive and independents travel and the internet may be close for booking and payments.

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Leisure and Recreation

Visiting other places during weekends holidays or free time to visit friends and relatives

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Study Travel

Visiting another place or country to learn or apply skills learned inside the classroom in a different environments

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Health Travel

Wider term for travel focuses on medical treatment and the use of healthcare services.

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Business and Professional Tourism

Involves traveling to a destitution away from home or a normal workplace

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General Manager

Responsible for overseeing every area of hotel opertions

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Front Office Management

In charge of reservations ,guest services and the front desk.

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Housekeeping Manager

Keep public spaces and guest rooms clean and well maintained

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Sales Manager

Responsible for marketing and selling hotel and event spaces among other hospitality services

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Event Coordinator

Organize and carriers out social gatherings business gathering and wedding

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Meeting Planner

Arranges trade exhibits, convention corporate gatherings

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Banquet Manager

In charge of large scale events catering and events services

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Restaurant Manager

Responsible or the day to day supervision of a restaurant personnel supplies and customer care

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Executive Chef

Develops meus, oversee kitchen workers and guarantees the safety and quality of food

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Food and Beverage Manager

Manages a Hotel or resorts catteries bars and catering options

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Cook

Prepares and produces hot and cold dishes as prescribed by the recipe.

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Front desk Officer

Responsible for greeting ,registering, handling bookings inquires and reservation.

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Concierge

Offers and provides info about attraction and assists the quest with issue and special requirement during the stay

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Bellboy

Helps quest with their luggage during check in and check out.

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Travel agent

Helps customer plan and rescue travel related activities

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Tour Guide

Gives travelers info about destination and conducts guided tours.

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Tour operator

Plans and organizes tours and travel packages

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Ticketing Agent

Helps customer purchase their ticket and answer queries and make reservation.

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Car Drivers

Responsible for ensuring the safety of passengers by adhering to all traffic regulations

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Car Rental

Operators ensure all car rentals or vehicles are properly insured and registered

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Domestic Tourism

Involves the residents of a given country traveling only within the country

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Inbound Tourism

Involves no residents travelling to a certain country

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Outbound Tourism

Involves residents of the country travelling to another country

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Cultural Tourism

Which the visitors essential motivation id to learn discover experience

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Adventure Tourism

Tourist activity that includes physical activity cultural exchange ot activities in nature

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Culinary

Active of unique and memorable eating and drinking experience.

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Business

Involves travelling to different location to attend to business issue or work

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Rural Tourism

Focuses on actively participating in a rural lifestyle

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Sports Tourism

Involves attending sporting events or in sports activities

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Eduation Tourism

Focus on the tourist engagement of experience in learning and skills development

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Ecotourism

Defined as responsible ravel to natural areas that conserve the environment

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Medical

where individuals travel for Medical treatment

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Religious

Travel to places for regions significance

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Dark

Traveling places associated with death

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Artificial Intelligence

Refers to the trend in the hospitality and tourism industry by using machines run by computer system

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Industry 4.0

The fourth industrial revolution represents a fundamental change in the way we live, work and relate to one another.

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Internet of Things

The trends in hospitality and tourism trends by using interconnected devices. We use in communication and sharing data of info

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Sustainability

The sustainable and responsible use of resources by meeting the needs of the present sitution

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Staycation

Refers to short or long stay of guest/tourist in a registered staycation place

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Trends

The latest events in the tourism and hospitality industry caused by changes in the tourist behavior

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Smart Hotel

Makes use of gadgets that can communicate with one another over the internet.

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Mobile check in

Is done by using smartphones when checking in

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Keyless Entry

Example is biometric entrance in room door

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Voice control device

Use of gadgets that follows the voice command of guest with the help of AI

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Use renewable energy

Practice of reducing trash and energy consumption used by hotels such as solar powered lights.

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Eco friendly concept

Example are cafe, restaurant that promote their plant based and vegetarian menus

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Wellness

Are more eager mix preventive medicine and other types of self cure with leisure and vacation

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Artificial Intelligence

Elamites long wait and offer quick answer to queries

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Virtual reality

Enables potential guests to experience their surroundings from the comfort of their own homes .

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Low cost airfare

Tourist tend to look for the cheapest travel rates as much as possible especially to those who have a limited budget for a trip.

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Electronic Visa

Unlike the traditional pp of visa to travel to another country this is more applicable to others since they are not required to step foot to personally apply but rather online

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Bundled tour package

Are trips and packages that include almost on all needs of the travelers such as flight details hotels and meals

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Travel based on purpose

Music, health and corporate travelers usually travel for a certain purpose such as for music health of business purpose

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Hotel on Wheels

Unlike traditional hotel in place this trend moves from one place to another using vehicle

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Sleeper bus

It is similar to a mobile hotel room on wheels. A type of bus with a reclining seat so that the passengers with long trips

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Technological innovation

Refers to the creation of new services or improving current ones to meet evolving travelers and guest preferences and expectations.

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Sustainable Practices

Putting into practice eco-friendly and sustainable methods attract ecologically conscientious tourist

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Experience enhancement

The process of giving visitors unique and engaging experience that go beyond a standard tourism offers.

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Model Innovation

The adaption of new business models that challenge established practice

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Customer Engagement

The process of forging close with clients using social media.

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Hotel Mapping Solution

Interactive maps of hotel layouts including room locations amenities and local activities

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Price Comparison

Travelers can compare hotel, airfare and other travel costs across platforms using price comparison tools and website.

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Hotel Booking

Advanced online hotel booking system offer real-time availability rapid conformation

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Contactless payment

Mobile wellness and RFID cards simplify transactions and improve security by eliminating physical contact which is especially important post- pandemic

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Virtual Reality (VR)

Before booking guests can tour hotels resorts and destinations in VR.

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Data Scraping

Website and online platform are scraped for price consume feedback and rial strategies

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Internet of things (IOT)

Smart gadget and sensor increase visitors experiences and hotel efficiency

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Automated Room Control

Mobile apps or voice command let guest alter lighting temp and entertainment setting.

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Location Depending Service

GPS and other technologies deliver personalized recommendation and offers depending on a guest location

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Advanced Meeting Spaces

High Definition video conferencing interactive whiteboards and real-life collaboration tools make business meeting and events run smoothly

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Seasonal Demand

Can be challenging for businesses to maintain consistent operation when tourism is particularly active during some seasons

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Economic Change

shifts in the economy can have an impact on peoples capacity to travel which can cause hotels to suffer losses

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Environmental Impact

This refers to the harm that this tourism causes to the environment

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Safety and Security

Refers to ensuring that travelers are shielded from criminal activity health hazard and natural calamities

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Competition

Due to many hotels and travel agencies ,companies have to compete to attract clients

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Cultural Differences

Can be challenging to satisfy everyone demands and standards when dealing with visitors from other countries

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Technology Changes

Staying current with modern technologies

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Staff training

To guarantee excellent customer service hire develop and retain highly qualified employee

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Single layout

All kitchen counters and appliances are placed in a single line against the wall

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Galley Layout

Utilized 2 rows of working space that are parallel to eachother

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L- shape Layout

Bounded by two walls or counters

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U-shape Layout

Uses 3 walls or counters to create a U

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G-shape Layout

the G or peninsula layout adds a short low wall to the U shaped layout

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Island Layout

Is an unattached counter places in the middle of the kitchen

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Efficiency

Save time