REVIEWER IN EFFECTIVE COMMUNICATION 11

50 Q&A flashcards covering key concepts from the notes on Effective Communication.

What is communication?

A process by which information is exchanged between individuals; a process of sharing and conveying messages.

What is oral communication called?

Verbal communication.

Is communication more of an art than a science?

Yes; it is generally viewed as more of an art than a science.

Who are the two main roles in communication?

Sender and receiver.

Can communication be verbal or non-verbal?

Yes. It can be verbal or non-verbal.

What does inevitability mean in communication?

Communication occurs even when someone does not want or intend to communicate.

What does irreversibility mean in communication?

Once a message is sent, it cannot be taken back.

What does unrepeatable mean in communication?

Communication cannot be repeated in exactly the same way.

Who is the Sender in the Elements of Communication?

The source of the message; the speaker.

What is the Message?

Information, ideas, or thoughts conveyed by the speaker.

What is Encoding?

The process of converting the message into a form suitable for transmission.

What is Channel?

The medium through which the message is transmitted (face-to-face, chat, etc.).

What is Decoding?

The process of interpreting the encoded message.

Who is the Receiver?

The person or group to whom the message is directed.

What is Context?

The communication situation or environment.

What is Feedback?

Reactions or responses to the message.

What is Barrier in communication?

Factors that affect the flow of communication (noise, misunderstandings, etc.).

What does SMCR stand for?

Sender, Message, Channel, and Receiver.

What is the Linear Model?

A one-way process with flow in a straight line (e.g., watching TV).

What is the Shannon–Weaver Model?

Often called the mother of all communication models.

What is Laswell's Model?

Describes who said it and what was said; describes an act of communication; typically described as a one-way model with little or no feedback.

What is Aristotle's Model?

An oldest model; traditionally described with five elements.

What is Berlo's SMCR Model?

A model focusing on Source/Sender, Message, Channel, and Receiver.

What is the Transactional Model?

A two-way process that includes feedback as an ongoing element.

What is Barland's Transactional Model?

Proposes that giving and receiving messages is a transaction.

What is the Helical Model?

Describes communication as continuous and non-repetitive, evolving over time.

Who invented the Helical Model, and when?

Frank Dance, 1967.

What is Schramm's Interactive Model?

An interactive model emphasizing reciprocal communication and feedback.

What is the Interactive Model?

A two-way process with feedback; similar to transactional; commonly used in online or two-way communication.

What is the Function of Control?

Gives the power to influence or direct others.

What is Social Interaction as a function?

Allows acting and reacting to the behavior of people around us.

What is Emotional Expression as a function?

The release or unloading of emotions.

What is Motivation as a function?

Energy that influences a person's behavior and can encourage others.

What is Informational Dissemination?

Giving information; a basic and important function.

What are the 7 Cs of Communication?

Completeness, Conciseness, Consideration, Concreteness, Courtesy, Clearness, Correctness.

What is Completeness?

Essential to the quality of the communication.

What is Conciseness?

Direct to the point; not necessarily short.

What is Consideration?

Speaker should consider the audience and context.

What is Concreteness?

Supported by facts, figures, and real-life examples; specific.

What is Courtesy?

Respect for others; politeness.

What is Clearness?

Use simple and specific language.

What is Correctness?

Grammar accuracy; helps eliminate negative impact.

What is a Communication Barrier?

Anything that hinders the flow of communication.

What is Physical Barrier?

Geographic location or physical separation between sender and receiver.

What is Psychological Barrier?

Mental or emotional factors that affect message reception.

What is Cultural Barrier?

Differences in personal values and beliefs.

What is Language/Linguistic Barrier?

Words or statements that have different meanings in different places; can include jargon.

What is Jargon?

Specialized vocabulary used in a particular field.

What is Physiological Barrier?

Receiver's physical condition affecting reception.

What is Speech Context?

The way that people use to communicate and transmit messages.

What are the types of speech context?

Intrapersonal, Interpersonal, Dyad, Small Group, Public, Mass Communication.