Studied by 4 people
the stable psychological traits and behavioral attributes that give a person his or her identity
personality
personality where someone is more apt to take initiative and persevere to influence the environment
proactive personality
What are the 5 different personality dimensions?
extroversion
agreeableness
emotional stability
conscientiousness
openness to experience
What is the personality dimension that is outgoing, talkative, sociable, and assertive?
extroversion
What is the personality dimension that is trusting, good-natured, cooperative, and soft-hearted?
agreeableness
What is the personality dimension that is relaxed, secure, and unworried?
emotional stability
What is the personality dimension that is dependable, responsible, achievement-oriented, and persistant?
conscientiousness
What is the personality dimension that is intellectual, imaginative, curious, and broad-minded?
openness to experience
represent a stable personality trait that encompasses an individual’s subconscious, fundamental evaluations about themselves, their own abilities, and their own control
core-self evaluation
What 4 positive individual traits are included in the core-self evaluation?
self-efficacy
self-esteem
locus of control
emotional stability
belief in one’s ability to do a task
self-efficacy
represents individuals’ perceptions of their ability to perform across a variety of different situations
generalized self-efficacy
the extent to which people like or dislike themselves
self-esteem
indicates how much people believe they control their fate through their own efforts
locus of control
you believe you control your destiny
internal locus of control
you believe external forces control you
external locus of control
the extent to which people feel secure and unworried and to which they are likely to experience negative emotions under pressure
emotional stabiltiy
the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance though
emotional intelligence
What are the 4 traits of emotional intelligence?
self-awareness
self-management
social awareness
relationship management
ability to read your own emotions and gauge your moods accurately, so you know how you’re affecting others
self-awareness
ability to control your emotions and act with honesty and integrity in reliable and adaptable ways
self-management
includes empathy, showing others that you care, and organizational intuition, so you keenly understand how your emotions and actions affect others
social awareness
ability to communicate clearly and convincingly, disarm conflicts, and build strong personal bonds
relationship management
focuses on the informal aspects of an organization (values, attitudes, personalities, perceptions, culture, etc.)
organizational behavior (OB)
abstract ideals that guide one’s thinking and behavior across all situations
values
a learned predisposition toward a specific object
attitude
What are the 3 components of attitudes?
affective
cognitive
behavioral
the component of attitude that involves your feelings or emotions that you have about a situation
affective
the component of attitude that includes the beliefs and knowledge one has about a situation
cognitive
the component of attitude that includes how one intends or expects to behave toward a situation
behavioral
the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior
cognitive dissonance
process of interpreting and understanding one’s environment
perception
What are the 4 steps of perception?
selective attention
interpretation and evaluation
storing in memory
retrieving from memory to make judgements and decisions
tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs
stereotyping
belief that certain jobs are best performed by persons of a specific gender
sex-role stereotypes
innacurately believing that older workers are less motivated, resistant to change, less trusting, and less healthy
age stereotypes
a simplified or false idea about someone based on their racial background or ethnicity
race stereotypes
attitudes or beliefs that affect our understanding, actions, and decision in an unconscious manner
implicit bias
forming an impression of an individual based on a single trait
halo effect
tendency to remember recent information better than earlier information
recency effect
inferring causes for observed behaviors
causal attributions
people attribute another person’s behavior to his or her personal characteristics rather than to situational factors
fundamental attribution bias
people tend to take more personal responsibility for success than for failure
self-serving bias
a phenonmenon by which people’s expectations of themselves or others lead them to behave in ways that make those expectations come true
self-fulfilling prophecy
Managers should be concerned with 3 types of employee attitudes which include…
employee engagement
job satisfaction
organizational commitment
an individual’s involvement, satisfaction, and enthusiasm for work
employee engagement
extent to which you feel positively or negatively abotu various aspects of your work
job satisfaction
reflects the extent to which an employee identifies with an organization and is committed to its goals
organizational commitment
represents all the ways people are alike and unalike
diversity
the tensions people feel when they’re facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively
stress
Note 
Flashcard (90)