Communication skills 2

Identifying the patient

-positive patient identification

Community pharmacy ask for … in patient identification

Name

Address

Patient identification in hospital pharmacy In -patient

• Name above bed

• Dog

• Notes specify ward and bay

• If unable to communicate, wrist band

• Might have photo on system

• Poss read bar code

Patient identification in hospital pharmacy Out-patient

• name

• Sob

• Address

Closed questions

Patient has limited choice of answer

Closed questions: benefits

• useful for obtaining specific info

• Minimal effort to answer

• May be helpful if embarrassed patient

• Useful if communication or language difficulties

• Can save time

Open questions

Patient has more freedom of answer

Open qs benefits

• allow for maximum patient participation

• Encourage expression of attitudes

• Allow articulate patients complete freedom of expression

• Many elicit info you may to expect or have thought of

Open qs disadvantages

• may be time consuming

• Can produce irrelevant info

• Require a more concerted effort when listening and responding

Probing qs

Used to find out more info

Narrow the focus

Leading qs

Suggest an expected answer