Performance Management in Organizations

These flashcards cover key concepts regarding performance management and organizational behavior management based on the lecture notes.

Organizational Behavior Management (OBM)

A subdiscipline of Applied Behavior Analysis (ABA) focusing on applying behavior analytic principles to improve performance in various settings.

Performance Management (PM)

A sub-discipline of OBM that applies technology at the individual level, emphasizing aspects of individual behavior in organizations.

Behavior Systems Analysis (BSA)

A subdiscipline of OBM that focuses on processes and systems within an organization.

Behavioral Safety

A subdiscipline of OBM that assesses risk and increases safe behavior, often at the individual level.

Hawthorne Experiment

A series of studies in the 1920s that revealed environmental changes could affect worker performance and productivity.

Inductive Model of Inquiry

A research approach used in OBM where topics of interest are studied as they arise.

Performance Analysis (PA)

A process in PM that assesses contingencies affecting individual performance in organizations.

Performance Diagnostic Checklist (PDC)

An informant-based tool designed to identify variables contributing to poor employee performance, covering domains like antecedent and information.

Descriptive Methods of PA

Methods involving direct observation to examine correlations between relevant variables and performance.

Experimental Methods of PA

Methods that involve manipulating variables to identify those affecting performance.

Behavioral Skills Training (BST)

A common training intervention in PM that includes instructions, modeling, rehearsal, and feedback.

Feedback in PM

Information describing a performance; it is crucial for evoking future performances and reinforcing desired behaviors.

Task Clarification

An antecedent stimulus that defines or describes the performance required of the employee.

Goal Setting

The process of establishing a defined level of desired performance within a specific timeframe.

Performance Consequences, Effort, and Competition

Factors addressed in PM interventions when employees can perform but do not sustain performance.

Performance

A function of an interaction between a persons behavior and their environment

What is the difference between OBM & I/O psych?

I/O psych uses a formal hypothesis while OBM researchers study topics of interest as they arise

What is one benefit of using the inductive approach that OBM uses?

And encourages studying topics of immediate interest, even if the findings upon which a study is based on our accidental

OBM is rooted in what

Behaviorism

What is reinforcement?

An increase in future frequency of a behavior as a result of the addition of a stimulus, which would be positive reinforcement or the removal of a stimulus, which is negative reinforcement

What is punishment?

A decrease in the future frequency of a behavior as a result of the addition of a stimulus, which would be positive punishment or the removal of a stimulus, which is negative punishment

Stimulus control involves what?

The control of a behavior by an environmental stimuli

What are the general steps in the PM process?

1. Performance of interest is operationally defined

2. The performance of interest is measured repeatedly

3. Then a performance analysis is conducted

4. Than a cost benefit ratio in the social validity of the plan are assessed

The cost benefit p.m. centers around two major phases. What are they?

Conducting a performance analysis and implementing a p.m. intervention