Management Strategies for each KPI

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10 Terms

1
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Customer Complaints

Cost Cutting
- Redeployment of resources
- Innovation
- Staff Training

- Change in management Style/Skills
- Lean Production
- Investment in Technology
- Global Sourcing of Inputs

- Global manufacturing
- Improving Quality
- Global Outsourcing
- Staff Motivation

2
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Percentage of Market Share

Cost Cutting
- Redeployment of resources
- Innovation
- Staff Training

- Change in management Style/Skills
- Lean Production
- Investment in Technology
- Global Sourcing of Inputs

- Global manufacturing
- Improving Quality
- Global Outsourcing
- Staff Motivation

3
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Level of Staff Absenteeism

- Staff training
- Change in management style or skills
- Staff motivation

4
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Level of Wastage

- Cost cutting
- Redeployment of resources (natural, labor, capital)
- Staff training

- Change in management style or skills
- Lean production (initiating lean production techniques)
- Increased investment in technology

- Improving quality in production
- Staff motivation

5
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Net Profit Figures

Cost Cutting
- Redeployment of resources
- Innovation
- Staff Training

- Change in management Style/Skills
- Lean Production
- Investment in Technology
- Global Sourcing of Inputs

- Global manufacturing
- Improving Quality
- Global Outsourcing
- Staff Motivation

6
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Number of Sales

Cost Cutting
- Redeployment of resources
- Innovation
- Staff Training

- Change in management Style/Skills
- Lean Production
- Investment in Technology
- Global Sourcing of Inputs

- Global manufacturing
- Improving Quality
- Global Outsourcing
- Staff Motivation

7
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Level of Staff Turnover

- Redeployment of Resources
- Staff training
- Change in management style or skills
- Staff motivation

8
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Rate of Productivity Growth

- Cost Cutting
- Redeployment of Resources (natural, labor, capital)
- Staff Training

- Change in Management Style/Skills
- Increased Investment in Technology
- Lean Production

- Global Outsourcing
- Staff Motivation

9
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Number of Workplace Accidents

- Change in management style or skills
- Staff training
- Increased investment in technology
- Global outsourcing
- Staff motivation

10
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Number of Website Hits


- Innovation

- Investment in Technology

- Improving Quality

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