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Franchise
A contractual agreement between a parent company and a franchisee to distribute goods and services.
Corporation
A form of business ownership that is owned by stockholders who have purchased units or shares of the company.
Elastic Demand
Demand that changes according to changes in price.
Inelastic Demand
Demand that is not affected by changes in price.
Unitary Demand
When sales remain the same because changes in supply and demand are equal.
Tort
A private wrongdoing that potentially harms another person or entity.
Doctrine of Sovereign Immunity
The universally accepted principle that each nation has the right to manage its own government and develop its own laws.
Job Enlargement
Combining different tasks into one position.
Job Rotation
Moving from one job to another job within an organization.
Specialization by Trade
The type of work that a person performs in order to earn a living.
Frictional Unemployment
Occurs because there are always workers who are in transition.
Structural Unemployment
When the demand for certain types of workers declines, often due to technology advancements.
Cyclical Employment
Result of changes in the economic and business cycles.
Wage Garnishments
Court-ordered initiatives that involve taking income from an employee's salary.
Embezzlement
Theft of valuables that have been entrusted to another's care.
Securities Fraud
The use of misleading sales tactics to persuade investors to purchase securities.
Espionage
Revealing confidential information without the source or owner's permission.
Variety-seeking Buying Behavior
Involves the purchase of routine items.
Brand-insistence Buying Behavior
A buyer will not buy anything other than a specific brand or product.
Automation
Involves the use of machines to carry out production tasks.
Ergonomics
The study of the use of equipment or technology and its effects on workers' physical well-being.
Innovation
Taking action to make the idea, item, or process available for consumers to use.
Business-format Franchise
Involves a close, continuous, working relationship between the franchisor and the franchisee.
Customer Complaints
Related to the business's policies and procedures.
Consumer Products
Economic goods and services that are purchased and used by the ultimate consumer.
Capital Products
Purchased by businesses for use in their operations.
Communist Command Economy
Capital for business investment is provided by the government.
Traditional Economy
People produce only what they must have in order to exist.
Market Economy (Free Enterprise)
Means of production and distribution are owned and controlled by individuals and businesses.
Operating Expenses
Costs of running the business.
Gross Domestic Product
Final market value of the total output of all goods and services produced within a country's geographic boundaries.
Federal Reserve Banks
Used by local banks to protect their banking functions; do not provide protection for local property.
Tact
The ability to express your ideas and opinions so that they do not hurt or offend others.
Cultural Imperialism
Cultural aspects referring to the creation and maintenance of unequal relationships between civilizations favoring the more powerful civilization.
Nationalization
Something whose ownership is taken over by the government.
Credit
The arrangement in which businesses and individuals can purchase now and pay later.
Defamation
A tort that involves harm to an individual's or business's reputation.
Monetary Gift
Given without expectations of repayment.
Punitive Damages
Damages intended to reform or deter the defendant and others from engaging in similar conduct.
Contraction
Businesses are affected by external factors; businesses often experience lower sales and profits.
Business Cycle
The periods of expansion and contraction in economic conditions.
Expansion
When the economy is strong and growing; businesses tend to make profits.
Transitional Economic System
When a country's economic system is moving from one type to another.
Secondary Dimensions of Diversity
Differences that may change throughout one's lifetime.
Primary Dimensions of Diversity
Inborn differences that cannot be changed.
Debit Card
Funds are electronically transferred from the cardholder's account to the seller's account.
Corporate Bonds
Bonds issued by corporations to fund operating expenses.
Brokerage Bills
A fee charged by an agent to facilitate transactions between buyers and sellers.
Gross Pay
Total income earned for the pay period before deductions.
Net Pay
The amount of money that the worker receives after taxes and deductions.
Overtime Income
Amount earned for working more hours than normally scheduled.
General Endorsement
Allows the endorser to cash the check or deposit it into their account.
Capital Gains
Taxes on earnings from the appreciation of an investment.
Rebate
A part of the price that a customer pays for a good or service.
Stop Words
Commonly used words that do not always add meaning to the primary search terms.
Logistics
The function of operations that manages the flow of goods from production to consumption.
Malware
An illegal computer program used to disrupt processes, destroy programs, and access confidential information.
Shareware
Type of computer program that users can sign up for on a trial basis.
Position Innovation
When an existing product is repositioned.
Process Innovation
Changing the way that a product is produced or delivered.
Distributed Innovation
A decentralized model used for problem solving.
Conceptual Skills
Ability to see the big picture and think about how things will work together.
Moderate Input
Decision maker asks for some help before deciding.
Payroll Records
Information about money paid to employees in a given period.
Web Ring
A series of linked web pages that share a common theme.
Channel Management
Responsible for identifying, selecting, and evaluating sales channels.
Channels of Distribution
Sales channels.
Product/Service Management
Obtaining, developing, maintaining, and improving a product or service mix.
Promotion
Communicate information about goods, services, and/or ideas.
Rolling Budget
Continuous budget.
Zero-Based Budgeting
Requires managers to demonstrate the need for every expense.
Working Capital
The difference between a business's current assets and current liabilities.
Capital Investment Decisions
Determining which projects to invest in and how to finance them.
Capital Structure
Mix of debt and equity financing used to finance investments.
Market Risk
Risk of financial loss due to decreased value of an investment.
Market Risk Management
Using financial instruments to manage exposure to market risk.
Accrual Accounting Method
Journalize income and expenditures at the time they occur.
Cash Accounting Method
Record income and expenditures at the time the money changes hands.
Managerial Accounting
Reporting financial data to internal users.
Tax Accounting
Recording transactions for tax purposes.
Churning
Broker may encourage excessive trades just to collect commission fees.
Skimming
Pricing strategy that involves setting higher prices than the competition.
Bundling
Marketing strategy that involves offering several products as one combined product.
Flighting Strategy
Media timing strategy that concentrates advertising during peak sales periods.
Transfer Payments
Monies paid by the government in which no goods or services are received in exchange.
Floating Exchange-Rate System
Value of a nation's currency fluctuates.
Law of Economies of Scale
Economic concept that average cost of production decreases as a business expands.
Picketing
Form of protest positioning union members near a business's entrance during a conflict.
Injunction
Court order that forbids people from carrying out certain activities.
Lockout
Management refuses to allow union members to work.
Direct Distribution
Channel of distribution in which goods move directly from producer to consumer.
Indirect Distribution
Channel of distribution in which goods move from producer to channel members and then to consumers.
Slack Resources
Resources that exceed what is needed to run the business.
Competitive Aggression
Striving to win scarce customer dollars.
Organizational Learning
Strategy that seeks to strengthen an organization by empowering employees.
Operations Management
Process of planning, controlling, and monitoring day-to-day business activities.
Information Management
Process of accessing, processing, maintaining, and disseminating data.
Touch Points
All opportunities a company has to connect with its customers.
Brand Promise
Company's agreement with customers to meet their expectations.
Statute
A law.