FLASHCARDS DAY 1! Chapter 3: The Interview 01/22

Interview

The first point of contact with a client and a crucial part of data collection.

Subjective data

Information collected during the interview, based on what the person says.

Objective data

Information obtained through physical examination, such as posture and demeanor.

Rapport

A trusting relationship between the interviewer and the client.

Open-ended questions

Questions that invite clients to provide narrative information.

Closed questions

Questions that limit the response to one or two words, such as 'yes' or 'no'.

Facilitation

Encouraging the client to say more by using verbal cues or body language.

Empathy

The ability to understand and be sensitive to the feelings of others.

Active listening

Engaged and focused listening that involves interpreting meaning and asking follow-up questions.

Confidentiality

The assurance that information shared will be kept private.

Interpersonal communication

Exchanging information between individuals that is clear and understood.

Nonverbal communication

Messages conveyed through posture, gestures, facial expressions, and eye contact.

Internal factors

Personal characteristics of the examiner that impact communication, such as liking others and self-awareness.

Barriers to effective communication

Obstacles that hinder clear understanding in the interview process.

Cultural competence

Awareness and sensitivity to cultural differences in communication.

Health literacy

The ability to understand health information and navigate the health care system.

Teach-back technique

A way to confirm understanding by asking the client to repeat information in their own words.

SBAR

A standardized communication tool used to convey important information succinctly and effectively. It typically stands for:

• S: Situation

• B: Background

• A: Assessment

• R: Recommendation

Informed consent

The process through which a client agrees to the terms of care after being informed of all relevant information.

Therapeutic communication

Communication techniques that promote a positive and supportive environment for clients.

Developmental competence

Taking into account the developmental stage of the client during the interview process.

Electronic Health Record (EHR)

Digital version of a patient's paper chart that contains the medical history and treatment information.

Confidentiality limits

Circumstances under which a clinician may have to disclose client information.

Communication style

The manner in which a person conveys information, influenced by personal and cultural factors.

Client-centered care

An approach that emphasizes the needs and preferences of the client in the health care process.

Verbal responses

The different ways an interviewer may react to client statements during the interview.

Ground rules of the interview

The agreed-upon expectations for behavior and communication during the interview.

Interviewing techniques

Various methods used to gather information effectively during client interviews.

Interviewing children

Specific adaptations in communication methods when interviewing children and their caregivers.

Heterosexism

The belief that heterosexuality is the only natural choice, which can lead to discrimination in health care.

Nonverbal skills

Physical cues that communicate messages, including posture and facial expressions, important in the interview.

Crisis communication

Adapting interviewing techniques in high-stress situations, such as when a client is acutely ill.

Personal biases

Preconceived notions about certain groups or behaviors that affect a clinician's objectivity.

Boundaries in communication

Establishing limits to maintain a professional relationship in the client-clinician dynamic.

Interprofessional communication

Effective exchange of information between health care professionals to enhance patient care.

Gender identity

How individuals perceive themselves in relation to socially assigned gender roles.