deca pbm

If you were making a database of all the books you own, what would you use as the primary key?
Select one:
a. title
b. author .
c. copyright date
d. ISBN

d

Where will a monopolist set the price of their good?
Select one:
a. as high as possible
b. at market equilibrium
c. it is undeterminable
d. as low as possible

b

What are the 5 main managements in business management?

Knowledge, project, quality, risk and ethics

Preserving _____________________ and communicating it to people is the basis of ___________________ management

knowledge and knowledge

What is a range of practices used to best leverage a firm's collective knowledge?

Knowledge management

_____________ plays a role in storing, obtaining and ___________ knowledge

Technology and preserving

Technology has provided ease in the collection of all types of information, ___________, and figures to make better-______________ decisions.

data and informed

Valued _____________________ must be protected the same way as any other ___________ of a business.

Knowledge and asset

If information is not marked as ____________ and employee can abuse the knowledge.

Confidential

Knowledge= _______________

Responsibility

Good knowledge management can increase __________ and create___________

Productivity and consistancy

Best ________________ create processes

practices

Processes help employess stay on ________. Processes allow companies to achieve and stay _____________________.

task and organized

Companies use _________________________ as a way to share knowledge in a quick efficient, ___________________, and secured way.

technology and professional

______________ is key in order for knowledge management to work and run.

structure

_________ ______________ is a common term used for the best way to do something after many practices

Best practice

____________ management is about _________________ and executing projects

project and coordinating

Projects typically require a ________________ amount of ________________ to keep everything efficient

considerable and planning

What are the 5 main components of project management?

Initiating preparing, executing/controlling, managing, and closing.

Initiating a project involves ________________ objectives, goals and a _________line.

determining and time

Initiating also involves creating a ____________ team, determining a budget, and resources. Select important steps, set up__________and determine a way to evaluate ____________.

leadership, communication and results

_________________ a project involves creating a work breakdown structure

preparing

What is a tool used to define and group a project's tasks in a way that helps organize and define the total scope of work to be accomplish.

work breakdown structure

________________ a project is characterized by the actual work of the project's tasks

executing

______________ a project involves the _______________ of the actual performance to initial plans as well as taking corrective action to get the desired output

controlling and comparison

___________ a project includes evaluating success of meeting goals as well as assessing individual member's _____________.

closing and performance

What are the 4 basic functions of managing a project?

Planning , organizing, leading and controlling

Managing: Planning a project is the initial step which involves mapping out exactly how to achieve __________ ________

project goals

Managing:______________ a project is after the plan is made, the manager needs to assign work and grant authority to project team members.

organizing

Managing: Leading a project involves _____________, guiding, ____________________ and encouraging project team members.

motivating and communicating

Managing: ______________ a project involves a manager continuously checking results against goals and taking necessary corrective actions

Controlling

What are the 3 main functions of quality management?

Improvement, control, and assurance

What is the act of over seeing the activities needed to maintain a certain level of excellence?

quality management

What two key principles characterize quality in products?

Fit for the purpose and right the first time

Fit for the purpose - the products should be suitable for the intended _____________

purpose

Right the first time- mistakes should be ____________

eliminated

The overall focus points of quality management are continuous process involvement, __________ focus, defect _________________, and universal responsibility.

customer and prevention

What is the purposeful change of a process to improve the reliability of achieving an outcome?

quality improvement

What is the ongoing effort to maintain the reliability of achieving an outcome?

quality control

What is the planned or systematic actions necessary to provide enough confidence that a good or service will satisfy the given requirements?

quality assurance

What are three techniques in quality management?

Six sigma, ITIL, and CMMI

__________________ are things teams can use for their quality improvement efforts.

techniques

Six Sigma uses a set of quality management methods including statistical____________ and create a specialized infrastructure of people within the ____________________. .

methods and organization

ITIL stands for Information technology _____________library. It is a set of practices for IT service management that works to align __ services with business needs.

infrastructure and IT

CMMI stands for capability __________ model integration, which is an approach to process improvement. Levels include Initial, ____________, quantitatively, managed, and optimizing. CMMI primarily addresses product development, service ______________, and product acquisition .

maturity, repeatable, and establishment

What is the ongoing effort to improve goods, services or processes?

continuous improvement

Benefits of continuous improvement are it enables management to meet growth goals maximize _____ flow, develop responsive supply chain dynamics, respond accurately to ___________needs, improve ____________ performance avoid surprises and predict financial_____________.

cash, customer, employee, and results

Continuous improvement effects are when________________ happen and the effects of ___________ management start to show.

improvements and quality

What is when a business predicts and asses possible risks and ways to combat them?

risk management

______ management is the forecasting and evaluation of the risks a business might have, both__________ and externally, with the goal of finding the best ways to protect and ____________ them.

risk, internally and combat

_________ risks are the factors within a company that could cause harm

internal

Examples of internal risk include workplace ________,financial decisions, employee ______________, and ______________ policies.

safety, relationships, and company

____________ risks are found outside a company and generally more difficult to predict and manage

external

External risk examples include the _____________, political factors, _____________ and culture.

economy and technology

Four strategies in risk management?

Avoidance, reduction, transfer, and retention

Risk ___________ is taking steps to eliminate risk.

avoidance

Risk__________________ taking an effort to make a risk less frequent or less harmful

reduction

Risk __________ shifting risk to another party, most likely by means of an insurance policy

transfer

Risk ______________ is assuming responsibility for risks and choosing to live with the consequences

retention

Risk management is based on respect and __________ of others rights and __________

Protection and freedom

There is a ______ need to update and find _____ risks

constant and new

With an ________________ in government regulations and lawsuits, ____ management is becoming as important ad financial or facilities management.

increase and risk

__________ plays an important role in risk management

technology

With the power of technology, risk is more easily _________ therefore should be more easily guarded

predicted

The acquire of knowledge to understand the nature and scope of_________

ethics

Ethics Vs. ____

law

_______is a system of rules and guidelines that are developed and forced by the government

law

_______ is the branch of philosophy that analyzes the difference between right and wrong

ethics

In many but not all instances ethics and _____ overlap because what is perceived as unethical can be _____

law and unlawful

______________ has opened up new ways to communicate with prospects, probably the biggest is email.

technology

Some _____________ use technology to b ethical while others do not.

companies

Businesses should have __________ use policy to prevent employees from checking___________ information

internet and personal

A ______ of _________ is a guide of morals or values a company wants their employees to follow. Ideally it is a document of how ______________ are supposed to act in certain situations.

code, ethics and employees

A code of ethic is necessary because it is everything a ___________ stands for

company

When a business behaves ethically they get ____________ feedback

positive

Which of the following is a trend in human resources?
Select one:
a. decrease in paperless payroll
b. decreased attention to data privacy
c. decrease in outsourcing human resources functions
d. increase in the use of e-learning

D

How much of the circulating counterfeit money in the United States does the Federal Reserve detect?
Select one:
a. 20%
b. 40%
c. 60%
d. 80%

A

Which of the following occurs first as a result of an increase in price?
Select one:
a. Quantity Supplied Decreases
b. Quantity Demanded Decreases
c. Supply Decreases
d. Demand Decreases

B

Having a plan in case of a disaster is an important step to take in which of the following areas of management?
Select one:
a. problem solving
b. action plan
c. problem management
d. crisis management

d

Which is a function of computerized inventory control?
Select one:
a. data security
b. discount and sale notifications to reduce overstock .
c. store layout suggestions
d. track sales and evaluate history to help in buying decisions

d

Eliza is leaving work one evening when someone sneaks up on her and steals her purse and takes off running. "Stop, thief!!!" she yells, frantic. "I'll give anyone who stops him a hundred bucks!"
Under contract law, has Eliza made a valid offer for a legally enforceable contract?
Select one:
a. Yes she has. Eliza will be legally obligated to give $100 to anyone who stops the thief and returns her purse.
b. No, she has not.
c. No, because it was not put in writing
d. Only if the thief himself returns the purse to her.

b

Who can utilize a Credit Union?
Select one:
a. only those with bad credit
b. only those with good credit
c. specific members
d. anyone

c

Jeremy, the human resources manager, is having issues with retaining employees who are leaving the company because of the lack of variety. Which purpose/objective of knowledge management would fix Jeremy's problem?
Select one:
a. share valuable organizational insights
b. reduce training time for new employees
c. retain intellectual capital as employees turnover in an organization
d. reduce redundant work

d

A good project evaluator will
Select one:
a. make recommendations for changes at the beginning of a project
b. form an opinion based on his/her experience to make a decision
c. create an evaluation checklist tailored to each employee
d. understand project design

d

An organization where people move toward different goals, and there is no coordination between their goals, has what type of vision?
Select one:
a. imposed vision
b. blurry vision
c. no vision
d. shared vision

c

What element is key to a good evacuation route?
Select one:
a. the most direct route
b. If in a multi-level building, always head for the main staircase.
c. the skinnier the better because it will facilitate an orderly line leaving the premises
d. well-lit

d

At a recent department meeting, your department manager put before you the task of rearranging the assembly lines in order to add a new assembly line for a new product. The ultimate goal is to incorporate an assembly line that will provide revenue of $2,000,000 at the end of the next 5 years. What type of planning is required to accomplish this goal?
Select one:
a. intermediate
b. strategic
c. operational
d. private

b

What should be included in an emergency action plan?
Select one:
a. names and contact information for supervisors
b. a list of available medical equipment
c. a preferred method for reporting emergencies
d. a floor plan of the facility

c

What is the process of dividing a workload among team members?
Select one:
a. being lazy
b. delegating
c. directing .
d. rehabilitating

b

How will knowing business policies positively impact employees?
Select one:
a. they will be guaranteed a raise
b. they will be able to more quickly resolve problems
c. they will be liked by managers
d. they will be able to avoid conflict

b

If you create an organized authority, time, and task structure, you are performing which managerial function?
Select one:
a. motivation
b. control
c. managing
d. organizing

d

Determining the benefits of a project falls under which area of project initiation?
Select one:
a. review
b. drafting a project charter
c. financial analysis
d. analyzing

c

Which of the following is included in the calculation of Gross Domestic Product?
Select one:
a. Government transfer payments
b. Sale of a used car
c. Trading stocks
d. Sale of a new car

d

To facilitate the fact that knowledge transfer is cross-generational, from the long tenured to the younger employees, what is the best teaching technique that should be used to train all employees on new procedures?
Select one:
a. through instant messaging
b. through simulations and games
c. through formal education and training
d. through a variety of techniques depending on the employee

d

Assume each of the following people are looking for jobs. Which one would benefit from the help of a private employment agency?
Select one:
a. Matthew, an experienced accountant in the middle of moving to another city
b. Martin, a barista tired of the coffee shop where he currently works
c. Michael, a successful recent high school graduate
d. Max, an aging mechanic who's growing tired of manual labor

a

Jimmy, the "new guy" at the office, just walked past his boss's open door and heard something that sounded...unethical, at the very least. Jimmy wonders if he should say something to someone, but also recognizes that what he heard was out of context. Using critical thinking strategy, what should Jimmy do next?
Select one:
a. Send out an email about what he heard to his coworkers
b. Spend some time thinking about the problem and make sure he's not accidentally making any faulty assumptions about the situation
c. Confront his boss
d. Carefully consider his options for solving the problem

b

In a work breakdown structure, the 100% rule states...
Select one:
a. all tasks should be represented in a WBS
b. tasks may overlap in a WBS, but not entirely
c. 100% of employees must be involved in a project
d. the percentages in a WBS must equal 100%

a

The XYZ Company knows the fumes employees are exposed to have a 10% chance of causing some kind of harm to the employees' health. However, the XYZ Company decides to ignore the narrow risk and operate as usual, since testing and solving the issue would cost the company millions. The company makes the rationale that this would force the company to eventually decrease the size of the work force. This would leave many employees without a job. Is this a wise decision?
Select one:
a. Yes, as long as the knowledge of the fumes does not get leaked, the company has nothing to worry about in this situation. The risk of the fumes is minimal, and the cost of fixing it would be extreme in comparison to the risk. The amount of money saved will help the company prosper in the future.
b. No, if health issues arise and the knowledge of unsafe fumes escapes, an employee would sue the company which would make the company lose even more money. It would not be wise since the company's option has the possibility of resulting in larger monetary losses.
c. No, the employees' health is more important than losing money. The XYZ Company needs to do the proper tests and find a solution. If worse comes to worst, the employees would be laid off but given full pay since this is the company's fault.
d. Yes, the employees do not want to lose their jobs. With such a slight risk, employees would be happy to continue to work in current conditions just to keep their job.

c

Which may increase the chances for a workplace accident?
Select one:
a. packed workplace
b. long work days with regular breaks
c. taking a shortcut to increase efficiency
d. confidence

c

Your business has discovered that new legislation currently being drafted may have a negative impact on your business and industry. Implementing a plan to comply to this new legislation before it takes effect would be an example of which step in the risk management process?
Select one:
a. assess
b. manage
c. measure
d. identify

b