Human Factor

What is the percentage of maintenance error global because of human error?

80%

What is vital and takes up more time than maintenance?

Documentation

What is “human factor?”

The examination of a person’s interactions with their environment.

What is ergonomics?

The study of safety and productivity in the workplace.

In the P.E.A.R model, what does the P stand for?

People

In the P.E.A.R model, what does the P take account of?

A person’s characteristic and abilities.

In the P.E.A.R model, what the E stand for?

Environment

In the P.E.A.R model, what does the E take context of?

• Physical

• social

• organizational context

In the P.E.A.R model, what does the A stand for?

Actions

In the P.E.A.R model, what actions does it take account of?

• Tasks

• procedures

• processes

In the P.E.A.R model, what does the R stand for?

Resources

In the P.E.A.R model, what could the resources could be.

• Tools

• equipment

• materials

• support

What is the P.E.A.R model objective?

To identify errors and risks and improves upon them in order to prevent accidents.

In the S.H.E.L model, what does the S stand for?

Software

In the S.H.E.L model, what are some examples of software?

• Aircraft service manuals

• documentation

• soft copies

• checklists

In the S.H.E.L model, what does the H stand for?

Hardware

In the S.H.E.L model, what are some examples of hardware

• Test equipment

• engines

• ground equipment

• tools

In the S.H.E.L model, what does the E stand for?

Environment

In the S.H.E.L model, what are some environment examples?

• Temperature

• lighting

• rain

• snow,

• shift patterns

In the S.H.E.L model, what does the L stand for?

Liveware

In the S.H.E.L model, what are some examples of liveware?

• Managers

• mechanics

• others

What is the purpose of S.H.E.L

To determine what the problem is, where it is, and why it exists.

What are some conditions that cause degrading performance

• Stress

• fatigue

• injury

• limited perception

What is the personal minimums checklist for?

To assess the condition of the technicians before working.

What is the personal minimums “after task” for?

Making sure that technician performed their task at their best.

What are some physical environment characteristics that affect technicians?

• Climate and temperature

• illumination

• air quality

• loud noise

• motion

• vibration

• confined spaces

What can workplace culture be defined as?

The way things are done here.

What can employers do to measure employee attitudes towards safety?

Make questionnaires

Important components of safety culture are:

• Preserving fear and caution

• developing a safety information system

• promoting a positive reporting culture

• Just culture

• Fostering adaptability

• Respect

• Training

The Dirty Dozen are:

1. Lack of Communication

2. Complacency

3. Lack of Knowledge

4. Distractions

5. Fatigue

6. Stress

7. Lack of Resources

8. Lack of Teamwork

9. Lack of Assertiveness

10. Norms Violation

11. Pressure

12. Lack of Awareness

What are the magnificent seven?

• Safety

• Signature

• Prevent Murphy

• Teamwork

• Be positive

• Today-zero error

Non-verbal communication consists of:

• Body language

• System communication

• Graphics

What is shift/task turnover?

Process of transferring duties and information between outgoing and incoming employees.

For an effective turnover, what should outgoing employees do for incoming employees

Communicate important job details

Incoming employees must do what for an effective turnover?

Understand the provided information

Organization should do what for an effective turnover?

Standardized turn over procedures