ORALCOMM - differences in culture

Social values

a group’s expectations from its people (people in the US vs people in Asia)

roles and status

differences in how people contribute to society (women in the middle east vs women in the U.S.)

Decision-making customs

differences in the length of time spent to come up with a decision

concepts of time

differences in the value of time (just in time vs ahead of time vs right on time)

personal space

differences in proximity when communicating (how close you would be to a partner when talking vs a stranger)

cultural context

differences in how meaning is conveyed hihg-context vs low-context

high context

communication relies heavily on non-verbal contextual and shared cultural meanings (like how in japan you dont say ‘arigato’ when being complimented as this can be seen as arrogance and instead try to deny the compliment’s validity)

low context

meaning is conveyed exlcusive of the context of a situation. meaning depends on the literal meaning of what is said instead of how it is said

behavior and manners

differences in what is rude/polite

gestures and body language

differences in non-verbal meanings (like the meaning of a thumbs-up)

legal and ethical

differences in the laws of the land in a society (the legal drinking age in england is 16 and in the philippines its 21)

corporate cultural differences

differences between companies

development of cultural sensitivity

denial → defense → minimization → acceptance → adaptation → integration