healthcare administration sample test

A healthcare office’s policy and procedures manual should be reviewed and updated

Annually or when regulations change

Which scheduling method is most effective for minimizing patient wait time while maximizing provider efficiency?

Wave scheduling

A tickler file in healthcare administration is primarily used to

Provide reminders for future actions or follow-ups

Which is the most important step when implementing a new electronic appointment system?

Conducting staff training and testing the system before launch

To maintain HIPAA compliance, a sign-in sheet in a medical office should

Include only the patient’s name and appointment time

When a physician is unexpectedly absent, the best first step for the office manager is to

Notify patients, offer rescheduling, and reassign urgent cases to other providers

The prefix brady- in medical terminology means:

slow

The medical term hepatomegaly refers to

Enlargement of the liver

The root word derm refers to

Skin

The suffix -ectomy means

Surgical removal

A patient diagnosed with tachycardia has

Rapid heart rate

Which law protects patient privacy and governs the use of health information?

HIPAA

Informed consent requires that the patient

Understands the risks, benefits, and alternatives to treatment

The Good Samaritan Law generally protects

Individuals who provide emergency care in good faith without compensation

Which is an example of a breach of confidentiality?

Discussing a patient’s diagnosis in a public elevator

Ethical decision-making in healthcare should primarily be guided by

The patient’s best interest and professional standards

The legal term respondeat superior holds employers responsible for

Employees’ actions performed within the scope of employment

The doctrine of informed refusal applies when

A patient declines treatment after understanding the risks

Active listening in healthcare means

Listening, summarizing, and clarifying patient concerns

Which communication channel is best for delivering sensitive medical results?

Phone call or in-person discussion

Nonverbal communication in healthcare includes

Hand gestures, posture, and facial expressions

When addressing a patient with limited English proficiency, the best practice is to

Use a qualified medical interpreter

Which is the best way to handle an upset patient at the front desk?

Listen patiently, acknowledge concerns, and offer solutions

In healthcare billing, accounts receivable refers to:

Money owed to the office by patients or insurers

The process of verifying a patient’s insurance coverage before a procedure is called

Pre-authorization

Which document details the charges, payments, and adjustments for a patient’s account?

Patient ledger

Which financial report summarizes revenue and expenses for a specific period?

Income statement

When posting patient payments, the most important consideration is to

Record them promptly and accurately in the correct account

Which insurance type provides coverage for low-income individuals and families?

Medicaid

Medicare Part B primarily covers

Outpatient services and physician visits

A deductible is

The annual amount the patient must pay before insurance starts covering services

Pre-existing condition clauses in health insurance refer to

Conditions that existed before coverage started

A co-payment is

A fixed amount paid by the patient for a covered service

The most secure way to dispose of old paper medical records is

Shredding or incineration

An EHR differs from an EMR because it

Can be shared across multiple healthcare facilities

Which indexing system files records alphabetically by patient last name?

Alphabetic filing

The retention period for adult medical records is generally

7–10 years after the last visit

Which is the first step when correcting an error in a paper medical record?

Draw a single line through the error, initial, date, and add the correct information

Standard precautions assume that

All body fluids may be infectious

The chain of infection begins with

Infectious agent

Hand hygiene should be performed

Before and after every patient contact

The proper contact time for most alcohol-based hand sanitizers is

20 seconds or until dry

The purpose of an autoclave is to

Sterilize instruments using steam under pressure

A chief complaint in a medical history refers to

The patient’s main reason for seeking care

Family medical history is important because it

Helps identify hereditary risk factors

Which is an example of a social history entry?

Tobacco use

The review of systems (ROS) section is designed to

Assess symptoms by body system

The HITECH Act primarily promotes

Adoption and meaningful use of electronic health records

A patient portal allows patients to

Access certain health records, schedule appointments, and communicate with providers

Telehealth in healthcare administration refers to

Remote healthcare delivery using telecommunications technology