2020 HS ICDC- Business Admin Core

The ICDC level exam from 2020 for the Business Administration Core Cluster

What type of law is based on past rulings and precedents set by the judicial system? a) Statutory law b) Administrative law c) Common law d) Criminal law

c) Common law. Common law is developed through judgments and precedents set in court cases, allowing courts to make decisions based on historical rulings.

What type of tort involves using false statements to damage a person's reputation? a) Negligent tort b) Strict liability c) Defamation d) Assault

c) Defamation. Defamation is a false statement presented as a fact that injures a party’s reputation.

What type of business ownership does a local lawyer who owns his own business have? a) Corporation b) Partnership c) Sole proprietorship d) Franchise

c) Sole proprietorship. A sole proprietorship is owned and operated by a single individual.

When Canada's federal government bans companies from doing business with Xixem, this is an example of a(n) __________ country. a) Sanctioned b) Blockaded c) Embargoed d) Restricted

c) Embargoed. An embargo is a government order that restricts commerce with a specified country.

Which source is most likely to contain specialized information for an informed audience? a) Blog b) Journal c) Newspaper d) Magazine

b) Journal. Journals typically contain peer-reviewed articles and specialized information targeted towards a specific audience.

Active listening involves asking questions and participating in __________ that show engagement with the speaker. a) Discussions b) Debates c) Nonverbal cues d) Presentations

c) Nonverbal cues. Nonverbal cues such as nodding or eye contact signal attentiveness in active listening.

What should Cynthia do when Ms. Sterling is in a meeting and a long-time customer calls? a) Take the call immediately b) Tell the customer that Ms. Sterling is away and offer to take a message c) Ask the customer to call back d) Ignore the call

b) Tell the customer that Ms. Sterling is away and offer to take a message. This is professional and respectful.

Displaying energy and encouraging questions are strategies for __________ during an oral presentation. a) Engaging with the audience b) Memorizing content c) PowerPoint use d) Managing time

a) Engaging with the audience. Engaging strategies create a better connection with listeners.

Outlining and mapping are techniques for __________. a) Speaking b) Designing c) Taking notes d) Studying

c) Taking notes. These techniques help organize information efficiently.

When sending a group email, what should you do to protect individual privacy? a) Use the To field only b) Enter email addresses in the Bcc field c) Share everyone's emails openly d) Send individual emails

b) Enter email addresses in the Bcc field. This ensures recipients' email addresses are not visible to others.

Which component of a formal report provides an overview for those who may not read the entire document? a) Introduction b) Body c) Executive summary d) Conclusion

c) Executive summary. The executive summary summarizes the key points of the report for quick understanding.

What word-processing tool allows adjusting text around an illustration? a) Insert image b) Wrap text c) Align text d) Format text

b) Wrap text. This tool makes it easier to format documents with images.

Which social media practice is appropriate for a company's pages? a) Sharing personal opinions b) Uploading photos of a completed design project c) Posting unrelated memes d) Discussing politics

b) Uploading photos of a completed design project. It showcases the company's work and engages the audience.

What should Krystal do after receiving congratulations on her performance review if she wants to ask for a raise? a) Ignore the email b) **Reply to the email and ask to schedule a time for a face-to-face meeting c) Call her manager immediately d) Wait for her next review

b) Reply to the email and ask to schedule a time for a face-to-face meeting. This shows initiative and professionalism.

What can you do before a staff meeting to better __________? a) Participate in b) Attend c) Prepare d) Focus

a) Participate in. Preparation can enhance involvement in the meeting.

What should employees do after interacting with each customer? a) Move on quickly b) Thank the customer for coming c) Ignore the customer d) Ask for another customer's opinion

b) Thank the customer for coming. This reinforces good customer relations.

When a customer says they don’t need help, what should Marcus do next? a) Leave them alone b) Tell the customer where he will be in case she has any questions c) Push the sale harder d) Ask if they need help finding something

b) Tell the customer where he will be in case she has any questions. This maintains availability without being intrusive.

Joy's different communication methods with customers are examples of __________. a) Elements b) Touchpoints c) Barriers d) Styles

b) Touchpoints. Touchpoints are moments when a customer interacts with a brand.

What type of buying behavior does Susanne exhibit by continually using the same pen? a) Impulsive buying b) Relationship buying c) Routine buying d) Special occasion buying

b) Relationship buying. Susanne prefers the familiarity of a specific brand or item.

What can Woolly Wonders do to increase form utility of gloves? a) Improve existing designs b) Create 'texting' gloves c) Increase the price d) Open more stores

b) Create 'texting' gloves. This adds value by meeting a modern need.

If Bryant Street Bagels raises prices, what is likely to happen to quantity demanded? a) Increase b) Decrease c) No change d) Remain stable

b) Decrease. Typically, as prices rise, demand falls.

What is true about ethical business behavior? a) It's not important b) It can increase profits c) Behaving ethically is the right thing to do d) All businesses ignore ethics

c) Behaving ethically is the right thing to do. Ethical behavior builds trust and a good reputation.

What effect does globalization have on businesses? a) Limits growth b) Greater innovation c) No effect d) Forces isolation

b) Greater innovation. Globalization encourages competitive improvement.

A welfare state most likely operates under a __________ economic system. a) Capitalist b) Socialist c) Market d) Mixed

b) Socialist. Welfare states provide various services funded by the government.

Which of the following is a speculative risk? a) A business closing b) An investment c) A fire d) Illness

b) An investment. Speculative risks have the potential for loss or gain.

Who typically pays payroll taxes? a) Employers only b) Employees only c) Employers and employees d) Government

c) Employers and employees. Both contribute to payroll taxes.

What law is illustrated by Winnifred's experience with having too many helpers? a) Law of supply b) Law of diminishing returns c) Law of necessity d) Law of growth

b) Law of diminishing returns. This law states that adding more inputs results in less output at a certain point.

What is the primary goal of inflation targeting? a) Increase aggregate demand b) Price stability c) High employment d) Economic growth

b) Price stability. Inflation targeting aims to keep inflation within a set range.

During a contraction phase of a business cycle, the demand for goods and services __________ and unemployment __________. a) Increases; decreases b) Decreases; increases c) Stays the same; fluctuates d) Increases; increases

b) Decreases; increases. Contractions generally reduce demand and increase unemployment.

What occurs when a country imports more than it exports? a) Trade surplus b) Trade deficit c) Equal trade d) Trade balance

b) Trade deficit. A trade deficit shows that a country is spending more on imports than earning from exports.

What type of currency is fixed to the U.S. Dollar? a) Free-floating currency b) Fixed currency c) Pegged currency d) Mobile currency

c) Pegged currency. Pegged currencies maintain a value linked to another currency.

How can religious differences affect global trade? a) Through political restrictions b) It has no effect c) Through dietary, workday, and holiday restrictions d) By integrating cultures

c) Through dietary, workday, and holiday restrictions. These factors can impede or complicate trade.

Many effective leaders have high emotional intelligence, which includes __________. a) Manipulation b) Assertive confidence c) Ignorance d) Control

b) Assertive confidence. Emotional intelligence aids in managing interactions and responses.

What is true about assessing personal strengths and weaknesses? a) It shouldn't be done b) Assessments are subjective c) Assessments of personal qualities should be honest and specific d) Only weaknesses should be assessed

c) Assessments of personal qualities should be honest and specific. Honest evaluation is essential for growth.

What are three general types of personal traits? a) Qualities, flaws, talents b) Strengths, weaknesses, goals c) Physical, mental, and emotional d) Social, financial, intellectual

c) Physical, mental, and emotional. These categories cover the broad aspects of personal traits.

What is Corinne demonstrating by completing additional tasks at work? a) Negligence b) Initiative c) Apathy d) Overcommitment

b) Initiative. She is taking proactive steps beyond expectations.

What is referred to when two brothers are treated the same despite age differences? a) Equity b) Discrimination c) Equality d) Justice

c) Equality. Equality implies fairness without regard to individual differences.

What question should you ask when facing an ethical dilemma? a) What is the easiest choice? b) Could someone be hurt? c) Should I ignore it? d) Is it legal?

b) Could someone be hurt? Considering the impact on others is crucial in ethical decision-making.

What is true about attitudes? a) They are unchangeable b) Attitudes can be helped with humor c) Attitudes are not important d) They are always negative

b) Attitudes can be helped with humor. Humor can be an effective tool for managing attitudes.

What is Taylor demonstrating when she empathizes with Marta's situation? a) Apathy b) Sympathy c) Empathy d) Indifference

c) Empathy. Empathy is understanding and sharing the feelings of others.

To truly value diversity, we should __________ differences. a) Accept b) Ignore c) Challenge d) Celebrate

d) Celebrate. Celebrating diversity fosters an inclusive environment.

What did Joel fail to do in his follow-up email? a) Attach a document b) Use an incorrect word c) Send it on time d) Include all recipients

b) Use an incorrect word. Accuracy in communication is important.

What do great communicators commonly have? a) Strong listening skills b) Charisma only c) Tall stature d) Patience

a) Strong listening skills. Listening is crucial for effective communication.

Building credibility helps you __________, which persuades others. a) Lie effectively b) Mislead people c) Display authority d) Build credibility

d) Build credibility. Establishing credibility is vital for trust.

What type of conflict is Amanda experiencing regarding the wedding versus her work commitment? a) Minor conflict b) Internal conflict c) External conflict d) Social conflict

b) Internal conflict. Internal conflict occurs when a person faces contradictory demands.

To prevent burnout, employees should know and __________ their limits. a) Communicate b) Disregard c) Ignore d) Expand

a) Communicate. Open communication about limits can help manage workloads.

Consensus building involves significant __________. a) Disagreement b) Cooperation c) Competition d) Stagnation

b) Cooperation. Consensus requires working together towards agreement.

Before writing a personal vision statement, it is good to __________. a) Reflect on your core values and personal strengths b) Get advice from everyone c) Write it quickly d) Take random ideas

a) Reflect on your core values and personal strengths. Reflection ensures alignment with personal goals.

What tactic helps enlist others in a shared vision? a) Ignoring dissent b) Appealing to common ideals c) Focusing on differences d) Enforcing authority

b) Appealing to common ideals. This draws people together towards a mutual goal.

Choosing to exercise daily has __________ consequences. a) Instant b) Long-term c) Negative d) No

b) Long-term. Consistent exercise benefits health over time.

A company's objectives have a direct impact on its __________. a) Customers b) Culture c) Revenue d) Location

b) Culture. Objectives shape workplace culture and values.

What is an example of corporate social responsibility? a) Ignoring community needs b) A company donates a portion of its proceeds to charity each year c) Overcharging customers d) Cutting costs at the expense of employees

b) A company donates a portion of its proceeds to charity each year. This reflects a commitment to community and ethical practices.

Unpaid balances on credit cards could incur __________ if not paid in full on time. a) Fees b) Discounts c) Rewards d) Interest charges

d) Interest charges. Late payments typically attract additional charges.

What is student loan debt classified as when calculating personal net worth? a) Asset b) Liability c) Equity d) Investment

b) Liability. Student loan debt represents money owed.

Alex's earnings after taxes are considered his __________ per pay period. a) Gross pay b) Net pay c) Bonus d) Allowance

b) Net pay. Net pay is what an employee takes home after deductions.

The email that Clara received asking for sensitive information is an example of __________. a) Phishing b) Spam c) Legitimate inquiry d) Malicious software

a) Phishing. Phishing emails attempt to deceive recipients into providing personal data.

A bank owned by its members is a __________. a) Traditional bank b) Commercial bank c) Credit union d) Central bank

c) Credit union. Credit unions serve members and often offer lower fees.

Nick has a fixed-term interest rate investment he cannot access; what has he invested in? a) Savings account b) Standard account c) Certificate of deposit d) Mutual fund

c) Certificate of deposit. CDs have fixed terms and typically higher interest rates.

What does Larry pay each month for his car insurance? a) Premium b) Deductible c) Fee d) Surcharge

a) Premium. A premium is the recurring payment for insurance coverage.

Which accounting method does the Precious Office Cleaning Company use? a) Cash accounting method b) Accrual accounting method c) Double-entry accounting d) Single-entry accounting

a) Cash accounting method. This method records revenues and expenses when cash is exchanged.

What principle must accountants adhere to for continuous improvement? a) Accountability b) Due care c) Integrity d) Transparency

b) Due care. Due care requires professionals to perform duties attentively.

What is an example of an intangible asset? a) Property b) Inventory c) Copyright d) Equipment

c) Copyright. Intangible assets have no physical presence.

Another name for the income statement is the __________ statement. a) Balance b) Cash flow c) Operating d) Financial

c) Operating. The operating statement summarizes the income and expenses.

What function is Miriam responsible for in her finance department role? a) Revenue collection b) Financing c) Bookkeeping d) Analysis

b) Financing. Financing involves managing funds and investments.

A budget containing information from multiple departments is a __________ budget. a) Flexible b) Incremental c) Master d) Zero-based

c) Master. A master budget consolidates all departmental budgets.

What is the first step in an ethics violation investigation? a) Interview witnesses b) Making a judgement c) Obtaining adequate documentation from involved parties d) Publicly addressing the issue

c) Obtaining adequate documentation from involved parties. This step establishes a fact-based foundation.

What marketing function involves setting goals and selecting target markets? a) Selling b) Marketing planning c) Pricing d) Distribution

b) Marketing planning. This process is critical for strategic direction.

What influence is guiding Monika's behavior when she adds her sister's meal to her bill? a) Personal b) Peer pressure c) Situational d) Biological

c) Situational. She adjusts her actions based on the context.

What is a benefit of digital record storage? a) Accessibility b) Expensive c) Difficult to use d) Limited access

a) Accessibility. Digital records can be accessed conveniently from various locations.

Information management professionals keep records in order for potential __________ by the government. a) Tax audits b) Financial audit c) Inspections d) Verifications

b) Financial audit. Proper documentation is crucial for compliance.

What type of software does Jeff use to diagnose car engine problems? a) General software b) Specialized system c) Expert system d) Virtual platform

c) Expert system. Expert systems help diagnose problems based on data.

Which of the following is a URL? a) DECA b) DECA.org c) www d) HTTP

b) DECA.org. A URL (Uniform Resource Locator) specifies locations on the internet.

What is the most effective way to use text in a PowerPoint presentation? a) Use full sentences b) Use bullet points organized by topic c) Include long paragraphs d) Avoid text completely

b) Use bullet points organized by topic. This enhances clarity and focus.

Successful data analysis is best characterized as __________. a) Guesswork b) Storytelling c) Speculative d) Randomizing

b) Storytelling. Data analysis conveys insights and narratives from data.

For the bakery wanting holiday promotions, data mining must be __________ to be useful. a) Taken lightly b) Outdated c) Put in context d) Random

c) Put in context. Context aids in interpreting data meaningfully.

Examining relationships between items in data sets helps businesses predict __________. a) Customer behavior b) Supply chain c) Market trends d) Random factors

a) Customer behavior. Analyzing data relationships provides insights into purchasing patterns.

What information is contained in accounts receivable? a) Money owed by customers b) Assets c) Cash flow d) Actual profits

a) Money owed by customers. Accounts receivable indicate incoming funds from sales.

The economy is part of a business's __________ environment. a) Internal b) External c) Operational d) Competitive

b) External. Economic conditions influence business operations.

Financial advisors use standard deviation to assess potential __________. a) Losses b) Risk c) Gains d) Investments

b) Risk. Standard deviation measures the volatility of investment returns.

When choosing profits over obligations, companies prioritize __________. a) Stakeholders b) Shareholders c) Employees d) Customers

b) Shareholders. Profits are often directed towards shareholder value.

What can happen as a negative outcome of rewarding employees for no workplace accidents? a) Employees may feel more secure b) Workers may be less likely to report accidents that do occur c) Safety protocols will increase d) Morale will improve

b) Workers may be less likely to report accidents that do occur. This can lead to underreporting of safety issues.

What actions help prevent theft and shoplifting in retail? a) Keeping merchandise organized and greeting customers b) Not monitoring customers c) Limiting employee access d) Lowering staff shifts

a) Keeping merchandise organized and greeting customers. These actions create a welcoming environment.

Direct benefits of behaving ethically in project management include __________. a) Increased costs b) Building stakeholder trust c) Shorter timelines d) Reducing quality

b) Building stakeholder trust. Ethical behavior strengthens relationships.

What question can project leaders ask to monitor progress? a) How fast are you? b) What are you working on now? c) Are you nearly done? d) Do you understand?

b) What are you working on now? This question provides insight into current tasks.

What type of buying is Karl engaging in by negotiating for wool to make coats? a) Buying for personal use b) Buying for transformation c) Impulse buying d) Indirect buying

b) Buying for transformation. This type of buying involves procuring materials for creating products.

Outputs of production can be __________ or __________. a) Services; needs b) Needs; wants c) Tangible; intangible d) Quality; quantity

c) Tangible; intangible. Production outputs can be physical goods or services.

Lean production focuses on eliminating __________. a) Money b) Waste c) Time d) Products

b) Waste. Lean production aims to maximize efficiency.

What type of costs are associated with maintaining a building? a) Capital costs b) Operating costs c) Variable costs d) Fixed costs

b) Operating costs. These are ongoing expenses required to maintain day-to-day operations.

The only true source of income for supply chain members is the __________. a) Economic cycle b) End consumers who buy the supply chain's end product c) Retailers d) Suppliers

b) End consumers who buy the supply chain's end product. Customer purchases drive income.

Which term refers to the rights of individuals to control access to their personal information? a) Privacy b) Ownership c) Security d) Autonomy

a) Privacy. Privacy rights allow individuals control over personal information.

What is important to achieve personal goals? a) It helps to split a main goal into smaller goals b) It is not necessary c) Keeping goals vague d) To not share with anyone

a) It helps to split a main goal into smaller goals. Breaking down goals can make them more manageable.

Simone's improvement to scheduling consultations is an example of __________. a) Change b) Disruption c) Inefficiency d) Innovation

d) Innovation. Improving procedures reflects innovative thinking.

Did Sachin and Tom demonstrate creativity with their fridge dilemma? a) No, they did not come up with new ideas b) Yes, because they generated an original idea c) Yes, but it was not actionable d) No, they followed existing solutions

b) Yes, because they generated an original idea. Creativity is about developing new solutions.

Professional sales consultants primarily work in __________. a) Marketing b) Education c) Manufacturing d) Compliance

a) Marketing. Sales consultants focus on promoting and selling products.

Adrienne's qualities suggest she will succeed as a(n) __________. a) Employee b) Manager c) Entrepreneur d) Intern

c) Entrepreneur. Her characteristics indicate a potential for business ownership.

What is an appropriate question to ask during a job interview? a) How much travel is expected? b) Do you have a favorite employee? c) What are my chances of promotion without effort? d) What is the company's biggest failure?

a) How much travel is expected? This inquiry demonstrates interest and understanding of the role.

What networking opportunity would best serve Hilda's development needs? a) Online forums only b) A trade show c) Local social gatherings d) Job fairs

b) A trade show. Trade shows offer targeted networking opportunities relevant to specific industries.

What should Reilly do if he has questions about the dress code? a) Ignore it b) Make assumptions c) Ask his supervisor for clarification d) Ask coworkers

c) Ask his supervisor for clarification. Direct inquiries ensure correct information.

The sentence from ABC Company exemplifies a(n) __________ goal. a) Tactical b) Personal c) Organizational d) Long-term

c) Organizational. Organizational goals align with the company's mission and strategy.

What level of management does Jonah's mother work in? a) Middle-level b) Senior-level c) Entry-level d) Top-level

d) Top-level. This level includes executives who make significant decisions for the organization.