Effective Communication and Intercultural Communication (Week 3)

A set of vocabulary flashcards covering key terms from the Week 3 Effective Communication lecture, including the 7C’s, barriers, guides, and intercultural concepts.

Effective communication

The process of sending and receiving messages clearly to deepen connections, improve teamwork, decision making, and problem solving; a two‑way street that reduces misinterpretation and conflict.

Completeness (7C’s)

Ensuring all relevant information is included by considering the receiver’s perspective.

Consideration (7C’s)

Empathizing with the audience: knowing background, viewpoints, mindset, and educational level to tailor the message.

Conciseness (7C’s)

Being brief and focused, providing only the information necessary for the recipient.

Correctness (7C’s)

Being precise with facts and figures; ensuring accuracy in the message.

Courtesy (7C’s)

Showing respect and consideration in the message, reflecting the sender’s tone and regard for the receiver.

Coherence (7C’s)

A logical, organized flow in speech so ideas connect clearly.

Clarity (7C’s)

Avoiding hard-to-understand terms and presenting ideas in an easily understandable way.

Interpersonal communication

Communication between two or more people involving exchange of thoughts, information, and messages.

Intercultural communication

Ability to communicate, interact, and work with people from different nationalities, backgrounds, cultures, and languages; aims to share ideas across cultures.

Lack of focus (barrier)

A barrier where attention wanes, leading to a moment-to-moment communication experience.

Stress and out-of-control emotion (barrier)

Emotional arousal that disrupts clear messaging, potentially reinforcing unintended effects.

Inconsistent body language (barrier)

Sending conflicting nonverbal cues, undermining the verbal message.

Attentive listener

Being attentive to both words and the speaker’s emotions and intent.

Be stress-free during communication

Maintaining emotional control so communication remains effective.

Observe non-verbal signals

Noticing cues like appearance, listening, movement, and reactions that reveal feelings beyond words.

Be assertive

Expressing thoughts, feelings, and needs openly and honestly while respecting others.

Intercultural communication competence

Flexibility and tolerance of uncertainty; reflectiveness or mindfulness; open-mindedness; sensitivity.

Culture

Characteristics common to a group that are learned rather than innate.

Denial (development model)

Belief that one’s own culture is the only real culture, failing to recognize others.

Defense (development model)

Belief that one’s own culture is the only real culture, failing to see other cultures.

Minimization (development model)

Begin to find commonalities with other cultures, recognizing some universal ideas.

Acceptance (development model)

Belief that one’s culture is one of many; curiosity and desire to learn arise.

Adaptation (development model)

Move beyond one’s own culture and try to see things from other cultural viewpoints.

Integration (development model)

Go beyond one’s own culture and view the self from multiple cultural perspectives.