Chapter 20.5: Operations and Supply Chain Concepts to Build Resilience and Business Continuity

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5 Terms

1

The Baldridge Criteria

emphasizes the importance of resilience and business continuity across the model framework

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2

First responders

a person with specialized training and expertise, and is among the first to try and fix, solve, or help mitigate a disruption or disaster.

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3

Prepositioning

locating inventory and other assets in warehouses and other storage facilities in anticipation of an emergency to increase the timeliness of response.

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4

Service window

an amount of time in which a service must be created and delivered to the customer

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5

project

The disaster management process (i.e., activities conducted before, during, and after a disaster to minimize the loss of life and damage to the economy) can be visualized in terms of a __, with specific deliverables, time constraints, and limited resources.

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robot