Chapter 20.5: Operations and Supply Chain Concepts to Build Resilience and Business Continuity

The Baldridge Criteria

emphasizes the importance of resilience and business continuity across the model framework

First responders

a person with specialized training and expertise, and is among the first to try and fix, solve, or help mitigate a disruption or disaster.

Prepositioning

locating inventory and other assets in warehouses and other storage facilities in anticipation of an emergency to increase the timeliness of response.

Service window

an amount of time in which a service must be created and delivered to the customer

project

The disaster management process (i.e., activities conducted before, during, and after a disaster to minimize the loss of life and damage to the economy) can be visualized in terms of a __, with specific deliverables, time constraints, and limited resources.