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mistake
/mɪˈsteɪk/
▪ an error or something done wrong
▪ nhầm lẫn
📌 The mistake in the order caused a lot of trouble.
big boss
/bɪɡ bɒs/
▪ the top manager or executive
▪ sếp tổng
📌 The big boss from the US came to handle the issue.
order
/ˈɔːdə(r)/
▪ a request for goods or services
▪ đơn hàng
📌 We need to re-check every order this month.
re-check
/ˌriːˈtʃek/
▪ to check again for accuracy
▪ kiểm tra lại
📌 The team was asked to re-check all deliveries.
warehouse
/ˈweəhaʊs/
▪ a building for storing goods
▪ kho hàng
📌 Anna went to the warehouse to inspect the stock.
prepared
/prɪˈpeəd/
▪ made ready for use or action
▪ được chuẩn bị
📌 The goods were prepared for packaging.
packaged
/ˈpækɪdʒd/
▪ wrapped or boxed for delivery
▪ được đóng gói
📌 Everything was packaged before shipping.
delivery
/dɪˈlɪvəri/
▪ the act of transporting goods
▪ vận chuyển
📌 The delivery was delayed due to a system error.
fault
/fɔːlt/
▪ responsibility for a mistake
▪ lỗi
📌 Mr Ingle said the error wasn’t his fault.
check
/tʃek/
▪ to examine or inspect
▪ kiểm tra
📌 Anna had to check the warehouse stock.
stock
/stɒk/
▪ stored goods or inventory
▪ kho dự trữ
📌 She verified the stock before confirming the orders.
clarify
/ˈklærəfaɪ/
▪ to make something clear or understandable
▪ làm rõ
📌 Anna needed to clarify the shipment details.
quality management
/ˈkwɒləti ˈmænɪdʒmənt/
▪ overseeing product standards and processes
▪ quản lý chất lượng
📌 Her role involved quality management of outgoing goods.
quality control (QC)
/ˈkwɒləti kənˈtrəʊl/
▪ checking products to meet standards
▪ kiểm soát chất lượng
📌 The company has strict quality control procedures.
quality assurance (QA)
/ˈkwɒləti əˈʃʊərəns/
▪ ensuring processes produce quality results
▪ đảm bảo chất lượng
📌 Quality assurance helps prevent future mistakes.
senior
/ˈsiːniə(r)/
▪ someone with more experience or higher rank
▪ nhân viên kỳ cựu
📌 Mr Ingle is a senior staff member in the warehouse.