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Resources available to consumers about a product
Internet, store, Tv ads, and magazines
Two types of resources
income and time
Discretionary Income
Money income a person has left to spend on extras after necessities have been bought.
Bait and Switch
An ad that attracts consumers with a low-priced product, then tries to sell them a higher-priced product.
Consumer rights
The right to safety, the right to be informed, the right to choose, the right to be heard, and the right to redress.
comparison shopping
Getting information on the types and priced of products from different stores and companies
Rational Choice
Choosing the alternative that has the greatest value from among comparable-quality products
Consumerism
Movement to educate buyers about the purchases they make and to demand better and safer products from manufacturers.
Competitive Advertising
Advertising that attempts to persuade consumers that a product is different from and superior to any other.
Informative Advertising
Advertising that benefits consumers by providing useful information about a product
Ethical Behavior
Acting by moral convictions about right and wrong
Consumer
Any person or group that buys or uses goods and services to satisfy personal needs and wants.
Generic Brand
General name for a product rather than a specific brand name given by the manufacturer.
Brand Name
Word, picture, or logo on a product that helps consumers distinguish it from similar products.
Warranty
Promise made by a manufacturer or a seller to repair or replace a product within a certain period if it is found to be faulty.