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attribution theory
the theory that we explain someone's behavior by crediting either the situation or the person's disposition
fundamental attribution error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
peripheral route persuasion
occurs when people are influenced by incidental cues, such as a speaker's attractiveness
central route persuasion
occurs when interested people focus on the arguments and respond with favorable thoughts
foot-in-the-door
the tendency for people who have first agreed to a small request to comply later with a larger request
door-in-the-face
asking for a large commitment and being refused and then asking for a smaller commitment
social contagion
imitative behavior involving the spread of behavior, emotions, and ideas; laughing when someone else laughs
Conformity
Adjusting one's behavior or thinking to coincide with a group standard.
normative social influence
influence resulting from a person's desire to gain approval or avoid disapproval
informational social influence
the influence other people have on us because we want to be right
social facilitation
improved performance on simple or well-learned tasks in the presence of others
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
Deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
group polarization
the enhancement of a group's prevailing inclinations through discussion within the group
Groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives
actor-observer bias
the tendency to blame our actions on the situation and blame the actions of others on their personalities
Discrimination
unjustifiable negative behavior toward a group and its members
Ethnocentrism
evaluation of other cultures according to preconceptions originating in the standards and customs of one's own culture.
in-group bias
tendency to favor individuals within our group over those from outside our group
outgroup
a group that one does not belong to or identify with
scapegoat theory
the theory that prejudice offers an outlet for anger by providing someone to blame
other-race effect
the tendency to recall faces of one's own race more accurately than faces of other races
just-world phenomenon
the tendency for people to believe that people get what they deserve and deserve what they get
implicit prejudice
unfounded negative belief of which we're unaware regarding the characteristics of an out-group
social script
culturally modeled guide for how to act in various situations
mere-exposure effect
the tendency of liking what we are familiar with
Equity
a condition in which people receive from a relationship in proportion to what they give to it
altruism
unselfish concern for the welfare of others
bystander effect
the finding that a person is less likely to provide help when there are others around
reciprocity norm
an expectation that people will help, not hurt, those who have helped them
social-responsibility norm
an expectation that people will help those needing their help
social trap
a situation in which the conflicting parties, by each rationally pursuing their self-interest, become caught in mutually destructive behavior
subordinate goals
shared purpose that overrides differences among people and requires their cooperation
drive-reduction theory
the idea that a physiological need creates an aroused tension state that motivates an organism to satisfy the need
arousal theory
A theory of motivation suggesting that people are motivated to maintain an optimal level of alertness and physical and mental activation.
Homeostasis
A tendency to maintain a balanced or constant internal state; the regulation of any aspect of body chemistry, such as blood glucose, around a particular level
lateral hypothalamus
stimulates hunger in the brain
affiliation
the need to build relationships and to feel part of a group
Ostracism
deliberate social exclusion of individuals or groups
narcissism
excessive self-love and self-absorption
achievement motivation
a desire for significant accomplishment: for mastery of things, people, or ideas; for attaining a high standard
spillover effect
when one emotion continues from one situation to another; more happy about getting job after running as opposed to just waking up
behavior feedback
the tendency of behavior to influence our own and others' thoughts, feelings, and actions
approach-approach conflict
Conflict that results from having to choose between two attractive alternatives
avoidance-avoidance conflict
Conflict that results from having to choose between two distasteful alternatives
Type A personality
personality type that describes people who are competitive, driven, hostile, and ambitious
Type B personality
Personality characterized by relatively relaxed, patient, easygoing, amicable behavior.
Catharsis
the process of releasing, and thereby providing relief from, strong or repressed emotions.
relative deprivation
the perception that we are worse off than those with whom we compare ourselves
Personality
an individual's characteristic pattern of thinking, feeling, and acting
Psychoanalysis
Freud's theory of personality that attributes thoughts and actions to unconscious motives and conflicts; the techniques used in treating psychological disorders by seeking to expose and interpret unconscious tensions
Id
a reservoir of unconscious psychic energy that, according to Freud, strives to satisfy basic sexual and aggressive drives; operates on the pleasure principle, demanding immediate gratification.
ego
the largely conscious, "executive" part of personality that, according to Freud, mediates among the demands of other parts of the mind; operates on the reality principle
Superego
the part of personality that, according to Freud, represents internalized ideals and provides standards for judgment (the conscience) and for future aspirations
defense mechanisms
the ego's protective methods of reducing anxiety by unconsciously distorting reality
inferiority complex
a pattern of avoiding feelings of inadequacy rather than trying to overcome their source
projective test
a personality test that provides ambiguous stimuli designed to trigger projection of one's inner dynamics
TAT
a projective test in which subjects look at and tell a story about ambiguous pictures
Rorschach test
a projective test that uses inkblots as the ambiguous stimulus
self-actualization
according to Maslow, the ultimate psychological need that arises after basic physical and psychological needs are met and self-esteem is achieved; the motivation to fulfill one's potential
unconditional positive regard
a caring, accepting, nonjudgmental attitude, which Carl Rogers believed would help clients to develop self-awareness and self-acceptance
reciprocal determinism
Bandura's idea that though our environment affects us, we also affect our environment
spotlight effect
overestimating others' noticing and evaluating our appearance, performance, and blunders (as if we presume a spotlight shines on us)
self-efficacy
An individual's belief that he or she is capable of performing a task.
Dunning-Kruger Effect
The tendency for unskilled individuals to overestimate their own ability and the tendency for experts to underestimate their own ability.
cognitive dissonance
Inner tension that a consumer experiences after recognizing an inconsistency between behavior and values or opinions
Yerkes-Dodson Law
the principle that performance increases with arousal only up to a point, beyond which performance decreases
display rules
culturally determined rules about which nonverbal behaviors are appropriate to display