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Attribution Theory
the theory that we explain someone's behavior by crediting either the situation or the person's disposition

Fundamental Attribution Error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition

Central Route Persuasion
attitude change path in which interested people focus on the arguments and respond with favorable thoughts

Peripheral Route Persuasion
attitude change path in which people are influenced by incidental cues, such as a speaker's attractiveness

Foot-in-the-Door Phenomenon
the tendency for people who have first agreed to a small request to comply later with a larger request

Role
a set of expectations (norms) about a social position, defining how those in the position ought to behave

Cognitive Dissonance Theory
the theory that we act to reduce the discomfort (dissonance) we feel when our attitudes are inconsistent with our actions

Conformity
adjusting one's behavior or thinking to coincide with a group standard

Normative Social Influence
influence resulting from a person's desire to gain approval or avoid disapproval

Informational Social Influence
influence resulting from one's willingness to accept others' opinions about reality because they want to be right or do something correctly

Social Facilitation
when a person performs a task that is easy to them better in the presence of others

Social Loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable

Deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity

Group Polarization
the enhancement of a group's prevailing inclinations through discussion within the group (attitudes become more extreme after interacting with like-minded individuals)

Groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives

Culture
the enduring behaviors, ideas, attitudes, values and traditions shared by a group of people and transmitted from one generation to the next

Prejudice
an unjustifiable (and usually negative) attitude toward a group and its members; it generally involves stereotyped beliefs, negative feelings, and a predisposition to discriminatory action

Stereotype
a generalized (sometimes accurate but often overgeneralized) belief about a group of people

Discrimination
(Social) unjustifiable negative behavior toward a group and its members

Ingroup
"Us"—people with whom we share a common identity

Outgroup
"Them"—those perceived as different or apart from our ingroup

Ingroup Bias
the tendency to favor our own group

Scapegoat Theory
the theory that prejudice offers an outlet for anger by providing someone to blame

Other-Race Effect
the tendency to recall faces of one's own race more accurately than faces of other races; also called the cross-race effect and the own-race bias

Just-World Phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve what they get

Aggression
physical or verbal behavior intended to hurt someone; includes hostile and instrumental

Frustration-Aggression Principle
the principle that frustration—the blocking of an attempt to achieve some goal—creates anger, which can generate aggression

Mere Exposure Effect
the phenomenon that repeated exposure to novel stimuli increases liking of them

Passionate Love
an aroused state of intense positive absorption in another, usually present at the beginning of a love relationship

Companionate Love
the deep affectionate attachment we feel for those with whom our lives are intertwined

Equity
a condition in which people receive from a relationship in proportion to what they give to it

Self-Disclosure
revealing intimate aspects of oneself to others

Altruism
unselfish regard for the welfare of others

Bystander Effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present (due to diffusion of responsibility)

Social Exchange Theory
the theory that our social behavior is an exchange process, the aim of which is to maximize benefits and minimize cost

Reciprocity Norm
an expectation that people will help, not hurt, those who have helped them

Social-Responsibility Norm
an expectation that people will help those dependent upon them

Conflict
a perceived incompatibility of actions, goals, or ideas

Social Trap
a situation in which the conflicting parties, by each rationally pursuing their self-interest, become caught in mutually destructive behavior

Mirror-Image Perceptions
mutual views often held by conflicting people, as when each side sees itself as ethical and peaceful and views the other side as evil and aggressive

Self Fulfilling Prophecy
a belief that leads to its own fulfillment

Superordinate Goals
shared goals that override differences among people and require their cooperation

GRIT
Graduated and Reciprocated Initiatives in Tension-Reduction—a strategy designed to decrease international tensions; "give a little to get a little"

Person Perception
The process of forming impressions of others based on their behavior, appearance, and other available information
Actor-Observer Bias
The tendency to attribute our own behavior to situational factors, while attributing others' behavior to their personal traits
Social Identity
A person's sense of who they are based on their group memberships
Attitudes
Feelings and beliefs that predispose us to respond in a particular way to people, objects, or events
Persuasion
The process of changing someone's attitudes, beliefs, or behaviors through communication
Norms
Understood rules for accepted and expected behavior within a group
Obedience
Compliance with orders or commands from an authority figure
Tight Culture
A culture with strict norms and low tolerance for deviant behavior
Loose Culture
A culture with more flexible norms and higher tolerance for deviant behavior
Social Script
A culturally modeled guide for how to act in specific social situations