Principles of Management Chapter 13

Self-managed teams are groups of workers who have been given ________ for their task domains.

administrative oversight

How do groups make it through storming?

A respected member pushes the group to resolve disagreements.

During the _______ stage of team development, close relationships develop as unity and harmony emerge.

norming

True or False: A moderate level of conflict can induce creativity and initiative, thereby raising performance.

True

True or False: A group is defined as two or more freely interacting individuals who share norms, share goals, and have a common identity.

True

True or False: An example of a maintenance role is an initiator, someone who suggests new goals or ideas.

False

At which stage in Tuckman’s Model, is trust the lowest?

forming

Individuals are said to be collaborating when they

are sharing information and coordinating efforts to achieve a collective outcome.

True or False: Norms are typically explicit and are often discussed openly.

False

________ is designed to elicit different opinions without inciting people’s personal feelings.

Programmed conflict

Based on expectations of the team, of the organization, and of themselves, what do the members of the team often develop?

roles

True or False: Different types of teams can be distinguished according to their purpose, duration, and number of members.

False

Which teams are usually permanent?

work teams

________ is the conflict-handling style in which a person neglects his or her own concerns and allows the concerns of another to prevail.

Accomodating

Which question do individuals ask during the adjourning stage of group development?

What’s next?

________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

Storming

During the performing stage of team development, the group answers the question

“Can we do the job properly?”

________ is defined as reciprocal faith in others’ intentions and behaviors.

Trust

Individuals are said to be collaborating when they

are sharing information and coordinating efforts to achieve a collective outcome.

What question does a group ask during the forming stage of development?

Why are we here?

________ is a “we feeling” that binds group members together.

Group cohesiveness

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

group.

________ is the conflict-handling style in which both parties give up something to gain something.

Compromising

________ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment.

Self- managed

Which of the following best describes a team with excessive conflict?

Political infighting has diminished organizational performance.

Which of the following is true of informal groups?

Which of the following is true of informal groups?

A _______ is a small set of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

team

When appropriately connected to the organization, which type of group can be highly productive and motivating?

a service club

Self-managed teams are groups of workers who have been given ________ for their task domains.

administrative oversight

Which of the following is true of informal groups?

Informal groups can advance or undercut the plans of formal groups.

________ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

The dialectic method

In the performing stage of group development, members

concentrate on solving problems and completing tasks.

When appropriately connected to the organization, which type of group can be highly productive and motivating?

a service club