Job Performance Concepts in Organizational Behavior

These flashcards cover essential vocabulary and definitions related to job performance and organizational behavior from the lecture notes.

Job Performance

The value of employee behaviors that contribute positively or negatively to organizational goal accomplishment.

Task Performance

Behaviors directly involved in transforming organizational resources into goods or services.

Citizenship Behavior

Voluntary activities that contribute to the organization by improving the quality of the workplace.

Counterproductive Behavior

Employee behaviors that intentionally hinder organizational goal accomplishment.

Routine Task Performance

Normal, routine, predictable behaviors in job performance.

Adaptive Task Performance

Behaviors that are novel, unusual, and unpredictable.

Creative Task Performance

Behaviors that develop novel and useful ideas or outcomes.

Job Analysis

A systematic process to analyze a job and identify the relevant tasks involved.

KSAOs

Knowledge, Skills, Abilities, and Other characteristics required for a job.

Organizational Culture

The values, beliefs, and behaviors that shape how work gets done in an organization.

Organizational Structure

The system that outlines how certain activities are directed in order to achieve organizational goals.

Integrative Model of OB

A framework that outlines the connections between individual, group, and organizational mechanisms.

Leadership Styles

Different approaches to leading teams and organizations.

Job Satisfaction

The level of contentment employees feel regarding their job.

Stress

A state of mental or emotional strain resulting from adverse or demanding circumstances.

Motivation

The internal and external factors that stimulate desire and energy in individuals.

Trust

The firm belief in the reliability, truth, or ability of someone or something.

Organizational Commitment

The psychological attachment employees feel towards their organization.

Workplace Trends

Changing patterns in the work environment and job structures, such as knowledge work and gig work.

Management by Objectives (MBO)

A performance management approach where specific objectives are set collaboratively.

360-Degree Feedback

A performance evaluation tool that collects feedback from various sources including peers and supervisors.

Forced Ranking

A performance management system where employees are ranked against each other.

Property Deviance

Behaviors that harm an organization's assets, such as theft or sabotage.

Production Deviance

Behaviors that reduce work efficiency, such as wasting resources.

Political Deviance

Actions that disadvantage others, such as gossiping or incivility.

Personal Aggression

Hostile actions against other employees, such as harassment.

Interpersonal Citizenship Behavior

Voluntary actions that enhance coworkers' welfare, such as helping and courtesy.

Organizational Citizenship Behavior (OCB)

Discretionary behaviors that contribute positively to the organization.

Civic Virtue

Participation in the organization that goes beyond normal expectations.

Boosterism

Promoting the organization positively while outside the workplace.

Performance Management Tools

Methods used to evaluate and improve employee performance.

Behaviorally Anchored Rating Scales (BARS)

A performance appraisal method that uses specific behavioral descriptions.

Gig Work

A labor market characterized by short-term, flexible jobs.

Service Work

Jobs that provide nontangible goods and require customer interaction.

Knowledge Work

Jobs that primarily involve cognitive tasks and problem-solving.

Discretionary Behavior

Actions that are optional and not formally required by the job.

Employee Behavior

Actions taken by employees that can impact the workplace positively or negatively.

Negative Correlation

A relationship where one variable increases as the other decreases.

Positive Correlation

A relationship where both variables increase or decrease together.

Contagion Effect in CWB

The phenomenon where counterproductive behavior spreads among employees.

Self-serving Behavior

Actions taken primarily for one's own benefit, even at the expense of others.

Prosocial CWB

Counterproductive behaviors that are well-intentioned but violate norms or rules.

Interpersonal Dynamics

The way individuals relate and interact with one another in the workplace.

Organizational Effectiveness

The efficiency at which an organization meets its goals and objectives.

Team-based Cooperation

Collaboration among team members to achieve shared objectives.

One-Size-Fits-All Approach

A method that is applied uniformly without consideration of context or individual differences.

Feedback Loops

The processes through which outcomes inform ongoing evaluation and development in an organization.

Job Descriptions

Formal specifications of the duties, responsibilities, and qualifications of a job.