Studied by 22 peoplewritten communication includes...
reports and forms
planning a successful meeting involves delegation or...
using subgroups
the ___ sets the effective tone for a paragraph
clear topic sentence
what is the advantage of collecting first-hand data?
data can be gathered economically and efficiently
what is uncommon for employees when change takes place in the workplace?
exuberation
a brief introduction that describes your business, the problem that it solves, your target market, and financial highlights is the ___
executive summary
what is an irregular noun?
a noun that changes more drastically than a regular noun when changed into its plural form (e.g. "penny" --> "pennies")
"he called the security guard, and he checked the room for items, which have been stolen." this is an example of a ___ sentence
compound-complex
making a conscious effort to hear the words someone is saying and ensure the complete message is being communicated is called ___
active listening
powerpoint presentations can be enhanced by...
adding sound effects, including music, and embedding YT videos
quotation marks can be used...
in titles, in quotations from other people, and to emphasize technical terms
what kind of communication leaves a paper trail?
instead of condemning the grapevine, an effective manager will...
use it for information that needs to be disseminated quickly
putting your hand on the shoulder of a coworker or supervisor may be interpreted as...
sexual harassment
the mode used to send a message is called the ___
channel
the legal right of someone, usually the author or artist, to use or reproduce a work is called a ___
copyright
at the end of a meeting, the leader should...
review assignments and deadlines for future work
the most important part of formal minutes from meeting is...
a report of the motions in exact wording and actions taken on motions
the communication process includes...
the receiver, the sender, and the feedback
an application letter should be organized as a...
persuasive message
information should be gathered and shared to enable a business to carry out its main goal, which is to ___
make a profit
the first stage in conversations is the...
greeting
you can reduce oral miscommunication among cross-cultural audiences by...
using simple words, speaking slowly, and enunciating carefully
the first action most businesses take for damage control with customers is to...
call the customer to explain and apologize if needed
perhaps the best-known part of informal communication is...
the grapevine
memos and letters usually do not have justified right margins because...
research shows that "ragged-right" margins are easier to read
in paraphrasing, it doesn't matter how many words you use; you still need to acknowledge...
the source, date, and writer of the information
fair use for teaching and research does NOT require getting the author's written permission to use the copyrighted material if the work used is...
not for profit and only a small portion of the material
a difference between informational and analytical reports is that informational reports...
include very little analysis
what is the first step in the planning process?
identify the objective
when planning a report...
develop a timeline before collecting the data
informal reports always have...
opening, body, and closing
what is the purpose of a transitional word or phrase?
to indicate the relationship between one thought and the next
what do you check in the editing process?
transitions between paragraphs, organization of the paper, and the existence of good topic sentences
there are ___ acceptable letter formats
3
one way to overcome format concerns when sending an email survey is to...
send it as an attachment
when conducting online research, you may use...
a search engine such as google
the abuse of memos and email include...
written by a committee, writing too frequently, and writing to gain attention
copyright laws for original works of authorship apply to written works as well as...
art, music, and photographs
what type of report is based on a periodic analysis of a company's accounts and financial records?
audit report
to improve readability, what three basic techniques can be used?
lists, graphics, and headings
as a general rule, the term "graphics" refers to...
charts and tables
a type of reading speed that attempts to understand by reading the heads and first sentences of each paragraph is...
scanning
to improve reading comprehension, one helpful technique is to...
take notes or highlight while reading
to become a better listener and improve critical listening and reading, you can...
concentrate on listening and taking notes to review and evaluate
a chart element that identifies the items the bars in a chart represent is a...
legend
what type of visual aid should be used in a document to show detailed info and exact figures?
table
what techniques make it easier to skim a message?
including charts and graphs, using headings and subheadings, and using bullet points
a sans serif typeface would be best for...
the headings in a report
since directions describe an object, they should be written so that the reader...
understands the purpose from the clear, specific title
each section in a report is abbreviated with emphasis on findings, conclusions, and recommendations when you...
restate the info
what is a clue word that would identify an opinion versus a fact written in a business article?
"believe"
when initially reading a document for content, what should be considered?
repetitive words and/or phrases, missing words, and comprehensiveness of the material
an effective document design can be accomplished with software to aid in...
comprehension
a type of graph that shows relationships between different data series is a...
bar graph
what is true about possessive nouns?
most often paired with nouns, formed by adding (') or ('s), show something being owned or possessed
a perfect tense verb describes...
action regarding a time period in the future, past, or from past to present (e.g. "jamie has worked in every division since 2011")
what are some proofreading techniques?
read slowly, read aloud, read the paper backwards
___ is the most important quality of your speaking voice
tone
listening may be more challenging than reading because...
the listener may have only one chance to hear the message
active listening has a purpose which may be...
informative evaluative, emphatic, or reflective
posture, facial expressions, and gestures are examples of...
nonverbal symbols
the characteristics of the audience (i.e. ages, culture, income, etc.) can help you prepare your speech and are called...
demographics
during a speech, important nonverbal symbols to relate to are...
facial expressions, gestures, and eye contact
in your relationship with coworkers...
you should be fair and honest
what should you do in an interview posture-wise?
sit erect and lean forward slightly to show interest and confidence
if an interviewer asks you to describe your biggest weakness, what is the best strategy for your response?
describe a weakness so that it sounds like a strength, such as saying you drive yourself too hard
the first step to receiving a message is to...
hear the message and recognize its purpose
the most practical way to improve pronunciation skills is...
to listen carefully to educated people
if you know the audience is going to be interested but neutral...
present compelling reasons to help them accept your message
when speaking before a very small group, it is better to...
allow questions or comment during the presentation
a long speech lasts from...
20 minutes to over an hour
speakers are advised to avoid uptalk, which is...
using a rising inflection at the end of a sentence, which makes statements sound like questions
words that should never be divided at the end of a line include...
"planned" and "freight"
what is true about emails?
never write something you wouldn't want a boss, family or a judge to read; emails create permanent records that often remain even when files are deleted; any email is a corporate communication that can be used against you or an employer
email messages on the job should...
avoid misleading subject lines
when delivering an oral presentation, the most important consideration is that the...
content is accurate
emphasizing positive aspects in any speaking situation...
is good business practice
when visuals are used effectively, the audience will...
retain the message for a longer time
email and phone messages are used to...
to communicate quickly
email should be written...
in a format like a memo
the subject line...
sets the stage for the receiver to understand the message
one of the purposes of communication is...
to persuade
the most common errors found when proofreading are...
word or letter omission or addition
one element of writing style is...
capitalization
the objective of written messages includes...
request, promote good will, inform
what necessary info should be included in business messages?
who, what, when, where, why
forms of communication are best described by...
stating that communication can be expressed both verbally and nonverbally
the role of letters is defined as being...
an effective method of communicating with an external or internal audience
what is the correct response regarding meetings?
the location selected for face-to-face communication is important to minimize interruptions
before keying or writing a message, you should...
plan the message
memos are usually an internal document that...
are less formal and shorter than letters
planning to write directions, instructions, or descriptions requires the writer to first...
analyze the situation to identify the audience and purpose
readability formulas are important for analyzing messages...
that a receiver uses to follow directions
businesses often require the writing of summaries such as...
those of an article, proposal, project, or report
normally, a table created using word shows...
comparisons of definitions of terms or concepts
three degrees of comparison such as positive, comparative, and superlative refer to the degrees of an...
adjective
physical distractions, such as ___, can be a barrier to listening
temperature or noise
research indicates that senior managers spend about ___% of their times in various settings just listening
80
Note 
Flashcard (34)