Chapter 6: Attitudes, Emotions, & Work

Job Satisfaction

It refers to the positive attitude or emotional state resulting from appraisal of one’s job

Hawthorne Effect

It refers to the sudden change in behavior or attitudes that was the simple result of increased attention

Overall Satisfaction

It results from either mathematically combining scores based on satisfaction or a single overall evaluative rating of the job

Facet Satisfaction

It refers to the information related to specific elements of job satisfaction

Job Descriptive Index

It assesses satisfaction with work itself, supervision, people, pay, & promotion, and is heavily researched but tends to be lengthy

Minnesota Satisfaction Questionnaire

It calculates the “extrinsic” & “intrinsic” satisfaction scores

Concept of Commitment

It is the psychological & emotional attachment an individual feels to a relationship, organization, goal, or occupation

Organizational Commitment

It consist of 3 element, namely:
(1) acceptance and belief in an organization’s value
(2) a willingness to exert effort on behalf of the organization to help meet its goals
(3) a strong desire to remain in the organization

Affective Commitment

It refers to the emotional attachment to an organization

Continuance Commitment

It refers to the perceived cost of leaving the organization

Normative Commitment

It refers to the obligation to remain in the organization

Organizational Identification

It is a process whereby individuals derive a feeling of pride and esteem from their association with an organization

Organizational Disidentification

This occurs when individuals take paints to distance themselves from the organization for which they work

Employee Engagement

It refers to the positive work-related state of mind that includes high levels of energy, enthusiasm, and identification with one’s work

Employee Engagement

It positively overlaps with job satisfaction, organizational commitment, and job involvement, but is distinct from these constructs and has important organizational implications

Mood

It refers to a generalized feeling not identified with a particular stimulus & not sufficiently intense to interrupt ongoing thought processes

Emotion

It is normally associated with specific events or occurrences that are intense enough to disrupt our thought processes

Process Emotions

It results from consideration of tasks one is currently doing

Prospective Emotions

It result from consideration of tasks one anticipates doing

Retrospective Emotions

It results from consideration of tasks one has already completed

Negative Affectivity

It is often referred to as neuroticism, which also states that individuals are prone to experience diverse array of negative mood states

Positive Affectivity

It is often referred to as extraversion, which also states that individuals are prone to describe themselves as cheerful, enthusiastic, confident, active, and energetic

Core Evaluations

It refers to assessments individuals make of their circumstances, which include self-esteem, self-efficacy, & LOC that has an effect on both job & life satisfaction

Work Withdrawal

It refers to an attempt to withdraw from work but maintain ties to organization & work role (includes lateness & absenteeism)

Job Withdrawal

It refers to the willingness to sever ties to the organization & work role (includes intentions to quit or retire)

Telecommuting

It refers to accomplishing work tasks from a distant location using electronic communications

Psychological Contract

This refers to the beliefs that people hold regarding the terms of an exchange agreement between them and an organization

Job Embeddedness

It refers to an individuals’ attachment to their job that involves being linked to the people and groups in the organization, having perceptions of their fit with the job and organization, and what workers say they would sacrifice if they left their jobs

Job Crafting

It is a self-initiated changes that individuals actively make to their jobs to help them increase interesting characteristics and decrease unpleasant job demands

Job Crafting

It is a relatively new construct that is strongly related with having a proactive personality and work engagement